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RachelM_7667
SMARTY Moderator
Joined 8 months ago
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Re: Unable to make or receive calls in Altrincham (Great Manchester) for 10 days - Suppor not helpful
Hi Patricia_205259, We're terribly sorry, I understand how frustrating this may be after years of service as a happy SMARTY customer. At SMARTY, we are a digital first business and we do not have a call centre. As a result, sometimes we need time before we can get back to you over the phone. No worries! We’ve got other ways for you to get in touch. The quickest way we can help is by reaching out to our customer care team so we can take a closer look into the problem. Our team are available daily via webchat from 8am to 8pm at: https://smarty.co.uk/contact. I hope this helps ! - Rachel497Views0likes1CommentRe: Data network continually drops out
Hi NeilCor_1777750, Really sorry to hear you’re having trouble with your connection – that does sound frustrating, especially when others around you aren’t experiencing the same. You’ve already done the right thing by resetting your network settings, so thank you for trying that. Our network status checker will always show the coverage in your area and if there are any ongoing problems. This can be viewed at https://smarty.co.uk/network-status-checker. I hope this helps. - Rachel1.1KViews0likes2CommentsRe: Unable to renew or change my plan
Hi Alasdai_1154096, We completely understand how frustrating this can be ! We're sorry this has been causing you trouble. If you have recently changed banks, we recommend removing the old payment method before updating the new one. Follow these steps to remove and update your payment methods: Head to your dashboard and click Account settings Then payment settings Untick auto-renew and Securely store your card details for future payments Save these changes by clicking Update payment settings Now, no details are stored so you can go back into your payment settings and enter new details Remember to click auto-renew and Securely store your card details for future payments if you want your plan to renew automatically each month! I hope this helps! - Rachel765Views0likes0CommentsRe: 30 voicemails
Hi Phils82 That does sound really frustrating – especially with those constant notifications. I’m sorry you’re dealing with this. It sounds like there might be a glitch with the voicemail notification system. We’d be happy to help get this sorted for you. Please reach out to our customer care team so we can take a closer look into this problem for you. You can find our team here: https://smarty.co.uk/contact - Rachel249Views0likes0CommentsRe: Poor 4g signal in WR8
Hi Ashcoding, I’m really sorry to hear you’re having trouble with your signal in your area – I completely understand how frustrating it must be, especially when your phone keeps reverting to 3G. We kindly suggest using our coverage checker to verify that your current area has reliable coverage with SMARTY: https://smarty.co.uk/coverage-checker. We do our very best to make sure the coverage information on our online checker is as accurate as possible. That said, it’s intended as a guide rather than a guarantee, as signal can vary by location. We’re always working to improve and expand our network, so while our rollout plans are regularly updated, they can sometimes change over time. Thank you for bearing with us. Additionally, we recommend checking our network status checker for any potential maintenance updates: https://smarty.co.uk/network-status-checker. - Rachel273Views0likes0CommentsRe: Contacting Smarty
Hi leahrob_3147035, I’m really sorry to hear about the double payment and the trouble with your account – that sounds incredibly frustrating. While we don’t offer support via email, our web chat team is here to help and can look into this for you right away. Our customer care team are available daily from 8am to 8pm at: https://smarty.co.uk/contact - Rachel285Views0likes0CommentsRe: Phone not working - no voice calls or texts
Hi PriyaDa_309074 I’m really sorry to hear your SIM card is still not working, especially after trying the usual steps – I completely understand how frustrating this must be, especially after a few days. We're keen to help, please reach out to our customer care team so we can take a closer look for you. Our team are available daily from 8am to 8pm at https://smarty.co.uk/contact - Rachel384Views0likes0CommentsRe: "We're fixing an issue in this area",,, NOW 6 DAYS WITH NO DATA........
Hi JohnHeg_1340753, We’re genuinely sorry to hear how disruptive this ongoing issue has been for you, and we completely understand your frustration — especially after previously having a positive experience with our service. We recognise how important it is to stay connected. Like all networks, SMARTY can’t guarantee 100% coverage or an entirely fault-free service. This information is outlined in our terms and conditions, which you agreed to when signing up. Some areas may indeed have better coverage with SMARTY than others, and factors such as the size and layout of buildings can significantly impact service quality, including indoor coverage. We suggest continuing to check our network status checker for any updates: https://smarty.co.uk/network-status-checker. In any case, please don’t hesitate to reach out to our customer care team so we can help you further: https://smarty.co.uk/contact. - Rachel1.1KViews0likes1CommentRe: silent voicemail
Hi JazzyJ900 We're sorry for the inconvenience this may cause. We were aware of an issue affecting voicemail services, including accessing voicemails. However, our teams were able to resolve this swiftly and you should now have access to your voicemail services again. Again we're so sorry if this caused any disruption. Thank you for your patience. - Rachel738Views0likes0Comments