Hi AllanFo_3083788,
I can understand how this may be frustrating, we're sorry. Please reach out to our customer care team so we can have a closer look at this for you: https://smarty.co.uk/contact.
- Rachel
Hi leedorney
On 2nd June 2025, Three UK, who operate SMARTY, and Vodafone UK officially merged, and we’re excited to embark on a new chapter with the goal of creating one of Europe’s leading 5G networks.
There are no changes to your terms and condit...
Hi Donnaha_1512552,
Thank you so much for taking the time to share your experience. We're truly sorry your day started off on a stressful note.
We're delighted to hear that our customer care team were able to turn things around for you. It's wonderf...
Hi AstleyFe_909357,
Were sorry to hear you have found it difficult to understand the reason for the network issues in your area.
Like all networks, SMARTY can’t guarantee 100% coverage or an entirely fault-free service. This information is outli...
Hi BarrieM_3310392,
We're sorry unfortunately to connect to 5G network your device must be 5G compatible.
As you have an iPhone 11 your device should be 4G VoLTE compatible but you can try these steps to make sure:
Go to ‘Settings’ on your iPhone...
