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AndyPandy
SMARTY Commentator
Joined 26-02-2024
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Re: 15 months for free?
Hello, This sounds like you are on a promotional offer. These offers usually have a set amount of months before the price goes up or the promotional extra data is removed and you go back to the standard data allowance for the price of your plan. Your offer was extended for 15 extra months meaning for at least 15 months, your plan will stay the same. It is also worth noting that you are not locked in a contract for 15 months - you can leave or change your plan at any time. I hope this helps! :)73Views0likes0CommentsRe: Lock phone at nightime how can we?
Hi, Is this an Android phone? You could use something like Google Family Link which is a parental controls service available for free by Google. You could use it just for locking the phone, but also to restrict / block certain apps, YouTube, search settings etc. If it's an iPhone you could use Screen Time to lock the phone and/or restrict other features. Hope this helps! :)97Views0likes0CommentsRe: Text message from smarty
One thing you might want to do, at least until you get this fixed, is top up your SMARTY account in-store. You can find out how to do this here: Topping up your account balance in store via PayPoint | SMARTY Help Centre You can then use the credit you have purchased to pay your monthly plan. I usually add enough to cover one or two months, I do find it helps with my budgeting having this option as well. Best of luck in finding a solution to the issue you are facing 🙂785Views0likes2CommentsRe: Account closed
Ah yes - it's 8pm-ish on a Sunday and I'm tired, that should've been my first thought. If the phone is working it is likely just a glitch with the system. I have checked my account (website and app), mine doesn't say account closed but glitches don't always affect everyone. If the phone service is not working though, please do contact customer service as advised OP 🙂814Views1like0CommentsRe: Account closed
Hi - sorry to hear this. Have you reached out to SMARTY customer service? Contact us - FAQ | SMARTY On this link you should see a chat bubble - please select this & get started. By the way, I have noticed on the night before my plan is due to reset, my account will sometimes say my plan has been paused. I think this is just to stop one from changing their plan whilst the process of a plan reset is taking place. I hope this helps. Best of luck with getting the answer you need.808Views2likes0CommentsRe: Paused plan goes to voice mail
Hi James! Hope your Wednesday is going well - I'm not sure if it's possible to do this, not something I myself have heard of. However, please contact Smarty web chat if you can't find the answer to your question here: Contact us - FAQ | SMARTY Please note I do not work for Smarty - I'm just a customer like you & trying to help! Best of luck with finding your solution 🙂 Andy528Views0likes0CommentsRe: Voicemail - Can I block specific people from leaving messages?
Thank you - it's unfortunate as I've mentioned it numerous times to them but they just think I'm overreacting and do it even more. One point I had 15 voicemail messages from them!! I understand it isn't an option right now, hopefully it's something Smarty could introduce at some point. Thank you again for your reply 🙂6.4KViews0likes1Comment