Forum Discussion
Text message from smarty
SimonHi_2379476 You will need to let them know via web chat.
This is the Community Forum and we are customers ike you - we cannot look at account details.
One thing you might want to do, at least until you get this fixed, is top up your SMARTY account in-store. You can find out how to do this here:
Topping up your account balance in store via PayPoint | SMARTY Help Centre
You can then use the credit you have purchased to pay your monthly plan. I usually add enough to cover one or two months, I do find it helps with my budgeting having this option as well.
Best of luck in finding a solution to the issue you are facing 🙂
AndyPandy But surely that would add a layer of inconvenience for the OP. The main issue is that his money is being applied to the account and his service is not interrupted - he can check easily on his account dashboard without visiting any shops.
Not doubting that - it was simply a suggestion for until this issue is solved.
