Resolved! CORRECTION. !!!!!!
Ref prev request plan wanted is.......£7.20 50GB,,,,,apols! (Switch from existing IE. £10. 100GB. ASAP)
Forum Posts
Upgrade
I was on a promotion contract of 40 to 60 GB and there was and upgrade from 40 to 80 GB so I signed up for it but it is still showing that I am on the 60 GB promotion what should I do? I signed up over a month ago and have done it twice but still has...
Promotional upgrade
Can somebody explain why my Black Friday promotional upgrades have not yet been processed? My plans should be increasing from today, 1st December 2024..
Change plan
How do I speak to someone about changing my plan
Resolved! Pausing and restarting on a different plan
I want to pause my Smarty plan renewals for a while. I will start up again within six months, but I will probably want to do so on a different plan. I did something similar before and although it worked I seem to remember there was a wrinkle with the...
Resolved! I pay £20. Others pay £15. I'm not happy.
I am a new customer today. I have signed up for unlimited data £20 per month. I see others are being asked to pay £15 per month for same. Smarty did not tell me. I am a sucker.I do not want to pay £20. I want to pay £15. I am regretting joining Smart...
Customer service using 'verification bootloop' to refuse a resolution
Hello community, Smarty messaged to say they will automatically change my tarriff against my consent/wish, and every single time I tried to deal with customer services (this is over hours across a week as given 7 days notice) they put me in a loop of...
We are refreshing our tariffs to offer more choice, more data, and more value for money.
As the price of everything seems to keep going up, we want to keep our new plans as simple and honest as possible. So, if you want to get more SMARTY for your money, check out the latest plans available to you. You can always keep your current pla...
Resolved! New user - can't connect to Wifi during transfer period
I'm a new customer, I transferred from EE and activated my SIM 2 days ago. I'm currently in the transfer period of bringing over my new number due to complete tomorrow 15/04/24. It was working fine last night but as of today my phone is unusable - I...
Which plan for a mobile wifi unit
I have a wifi unit in my motorhome, use it for basic internet browsing etc via ipad, do I just need a data sim in this case?Thanks
Resolved! Smarty account
Can I give my account to someone else if I no longer want it?
Edgar
Set up my plan
Changing mobile number - getting too many robo calls
Hi, does anyone know if it's possible to change the mobile number for one's account? Looks like my number has hit a robo call list and I'm getting 2/3 calls from Chinese robo callers per day. Would be be easier to just get a new SIM and close down th...
Resolved! Change from data only to Unlimited UK calls & texts plan
Hi can anyone tell how I go about this? I mistakingly purchased a data only plan, not much use for a phone! Cheers David
1 and a half hour this morning to activate a SIM.
For some things telephone should be available. This morning I decided to use a spare SIM I got with my main one some months ago. I activated it then tried to add it to a group which proved impossible, because it was forcing me to get a new sim instea...
update plan
I want to update the plan today
Changing from regular plan to data-only?
I currently have a 3Gb money-back monthly plan which is only used in a data device, so I would like to switch to a data-only plan. On my dashboard the 'Change Plan' link only gives me the option of other Money Back plans or regular Voice Plans. Is it...
Can’t dial some numbers
I have just switched to Smarty and now I can no longer call my landline. Yesterday on my old sim it was fine but not today, everyone else in my household can call the landline but on smarty it does not let me. I can call other landline numbers. Does ...
