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Incorrect billing!!!

Why am I being billed twice every month? Had an initial tarrif of £10, then upgraded to £12 tarrif, but why am I still being billed for my old tarrif?

Unable to renew or change my plan

My package was expiring today and it wasn't on auto renew.Now I with app, all types of browsers, clearing cache and cookies as advised by helpline, different payment cards, I can not renew it or change it and unable o use any voice or data. Whenever ...

Resolved! Wanting to keep my number active while going abroad

Hi, I am going abroad for a year and coming back to the UK. So while abroad, I will not be using my SMARTY sim or number, is it possible for me to keep the phone number and sim active without paying for a plan for the duration of the year? Thanks! 

Problems upgrading plans?

Hello all, on 10th March I upgraded my plan from 6 gb (5 gb with 1 gb bonus) to the 12 gb plan as it cost the same.  I did the same for my eldest child as they are on my plan. The change should have come into effect yesterday 7th April but according ...

Temp plan upgrade while tethering phone

Hi, I am moving home soon. It may take a couple of weeks to get Broadband installed, meanwhile I will have to use my Android phone as a Router. I currently have a 16GB plan and I realise I will use a lot more data when tethered, so I need to upgrade ...

Resolved! Upgrade to unlimited

I want to upgrade to unlimited now/today even though my normal plan has just renewed - how do I go about doing this?   Thanks in advance,   Dave

Resolved! Plan change not happened.

One for SMARTY.Upgraded my voice plans to ones for more data allowance but the change appears to have not happend according to my dashboard.Supposed to have changed to the new ones when my plans auto renewed.Advisement on please?

Resolved! upgrade not gone through even though plan has since renewed

I upgraded to the £8 50gb Voice plan via the app on Thursday 6th Feb.I had a confirmation email saying the change would come into effect on Sunday 9th when my plan renewed.When my plan renewed on the 9th, the upgrade hadn't gone though after all.I wo...

Can’t dial some numbers

I have just switched to Smarty and now I can no longer call my landline. Yesterday on my old sim it was fine but not today, everyone else in my household can call the landline but on smarty it does not let me. I can call other landline numbers. Does ...

Resolved! CORRECTION. !!!!!!

Ref prev request plan wanted is.......£7.20  50GB,,,,,apols!   (Switch from existing IE. £10.  100GB.   ASAP)

Upgrade

I was on a promotion contract of 40 to 60 GB and there was and upgrade from 40 to 80 GB so I signed up for it but it is still showing that I am on the 60 GB promotion what should I do? I signed up over a month ago and have done it twice but still has...

Promotional upgrade

Can somebody explain why my Black Friday promotional upgrades have not yet been processed? My plans should be increasing from today, 1st December 2024..

Resolved! Pausing and restarting on a different plan

I want to pause my Smarty plan renewals for a while. I will start up again within six months, but I will probably want to do so on a different plan. I did something similar before and although it worked I seem to remember there was a wrinkle with the...

Blackmyre by • SMARTY Maverick
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  • 2 replies
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Resolved! I pay £20. Others pay £15. I'm not happy.

I am a new customer today. I have signed up for unlimited data £20 per month. I see others are being asked to pay £15 per month for same. Smarty did not tell me. I am a sucker.I do not want to pay £20. I want to pay £15. I am regretting joining Smart...

skajd by • SMARTY Pioneer
  • 1128 Views
  • 2 replies
  • 0 kudos