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Resolved! New user - can't connect to Wifi during transfer period

I'm a new customer, I transferred from EE and activated my SIM 2 days ago.  I'm currently in the transfer period of bringing over my new number due to complete tomorrow 15/04/24. It was working fine last night but as of today my phone is unusable - I...

2644212 by SMARTY Maverick
  • 12 replies
  • 0 kudos

Changing mobile number - getting too many robo calls

Hi, does anyone know if it's possible to change the mobile number for one's account? Looks like my number has hit a robo call list and I'm getting 2/3 calls from Chinese robo callers per day. Would be be easier to just get a new SIM and close down th...

1 and a half hour this morning to activate a SIM.

For some things telephone should be available. This morning I decided to use a spare SIM I got with my main one some months ago. I activated it then tried to add it to a group which proved impossible, because it was forcing me to get a new sim instea...

GaryFin by SMARTY Pioneer
  • 3 replies
  • 0 kudos

Changing from regular plan to data-only?

I currently have a 3Gb money-back monthly plan which is only used in a data device, so I would like to switch to a data-only plan. On my dashboard the 'Change Plan' link only gives me the option of other Money Back plans or regular Voice Plans. Is it...

RobinK by SMARTY Maverick
  • 6 replies
  • 0 kudos

Can’t dial some numbers

I have just switched to Smarty and now I can no longer call my landline. Yesterday on my old sim it was fine but not today, everyone else in my household can call the landline but on smarty it does not let me. I can call other landline numbers. Does ...

Resolved! Out of data

Hi all, just joined last week and it’s a small tariff, didn’t think I’d use much, half way through it in a week 臘‍ if I swap plans, will it go from now or will I have to wait till next billing month? Thanks   

Resolved! Data upgrade

I tried to get the unlimited package for £18 but it hasn’t worked, does anyone have the same issue? 

Extra data plan

Not impressed with Smarty, I have purchased an extra 2gb of data plan,  and it appears that it is registered to me, but I can't access it. My new plan starts on 19 June and so I am without data access until then  

Resolved! How do I upgrade to 60GB for £10 plan? (From 30GB for £10 plan)

I'm currently on 30GB for £10 plan (it resets in 10 days).When I login the dashboard displays an offer to upgrade to 60GB for £10.When I click on the "Upgrade now" button it takes me to a page thattells me the plan I'm currently on and offers other p...

fuzzy by SMARTY Commentator
  • 9 replies
  • 5 kudos

Resolved! No double-data - what's happened?

So today, the 26th, is the day with my Plan resets, which has happened cept the figure is not right, instead of 60gb, I use about 30-50 a month, it's now only showing 30gb available yet displaying double data? I also recent switched from 50gb a month...

leedorney by SMARTY Teamster
  • 5 replies
  • 0 kudos

Changing from Data-Only plan to Calls, Texts and Data plan

Hello SMARTY community! I have previously used a SMARTY SIM in a 4G router when my internet line was having issues, so my account plan (Not currently active) is for data-only plans when I try to renew. With recent price increases on my EE phone SIM, ...

Mark1337 by SMARTY Rookie
  • 2 replies
  • 1 kudos

Changing plans

I got an email from Smarty offering me 24GB of data for £8. I was on 8GB for £7. So I agreed to move to 24GB, however it's put me on 4GB for £6. I tried again to make sure I hadn't clicked on a different offer but it was the exact same thing and it's...

Resolved! Double data offers

Are the new double data offers only available to new customers or can present customers also access this offer?