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Smarty_Pants
SMARTY Maverick
Joined 11-04-2023
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Re: Sim-card waiting time
Hi. I think a couple of days is fine under normal postal service conditions, however it's the run up to the festive season so waiting time for SIMS to arrive could be a bit longer which SMARTY won't have control over. My replacement one came today after ordering a couple of days before. I would contact customer support regarding the other SIMS you've not received yet as l think you should have got them by now.2.7KViews1like0CommentsRe: SIM problem after network outage.
Hi. Thanks for info. I did what you did a couple of times but still the long wait time for my phone to register on the phone network remained. I tried my group members SIM in my phone and no issue, also tried my work phone SIM and again no issue so defo a fault with my own use SIM or a problem with SIM identity within the network system. Like I said it's weird that all was ok with before the outage but then the problem arose after the outage was sorted, so either a system code thing or just pure coincidence.5.4KViews0likes0CommentsRe: SIM problem after network outage.
Hi. Thanks for the info. Yes l understand the security measure, but that should only be if you were reporting lost / stolen phone / SIM, in my case none of that applies. I think in a case such as mine where a customer reports a problem with their SIM that can't be resolved any other way but with a replacement SIM, their service should remain active until the replacement SIM arrives then once the new SIM is activated online by the customer the old one is deactivated at the same time, thus saving customer inconvenience.5.4KViews1like1CommentSIM problem after network outage.
The network outage that was experienced by Three and SMARTY customers last week l don't know if was the cause of my SIM going bad. All l know is that aftderwards my phone would take best part of 10 mins after switch on for it to connect to the mobile network. Contacted SMARTY regarding and after going through the take SIM out and put it back routine was advised to order a replacement SIM, which is fine, but in having to do so your service is suspended until the new SIM arrives and you activate it, so coupled with the network outage and then having to wait for a replacement SIM to arrive in the post, it's not good. Maybe it's just a case of pure coincidence that my SIM started acting up after the network outage, or maybe there's a link, l don't know. Wondering if any other customers have experienced same or similar after the outage?Solved5.5KViews0likes6CommentsRe: [Network Issues] Service Update - Resolved
Switched on this morning and no service. Judging by how long this has been going on Smarty should be posting regular updates for customers and providing some explanation on what the cause of the outages are, at least if we're kept informed that's something.28KViews0likes0Comments