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Trying to upgrade my plan but not working

AdeebaKh_867492
SMARTY Pioneer
SMARTY Pioneer

Trying to upgrade my phone plan 

2 REPLIES 2

JJP2RidesAgain
SMARTY Motivator
SMARTY Motivator

We need more information - IF you are trying to upgrade to a special offer plan, such as £8 for 50 GB or £10 for 60 GB, you MUST contact Smarty directly via webchat, which is available from 08.00 - 20.00 every day 

(As this is the Smarty Community Forum, we are customers like you, we don’t work for Smarty, so cannot access other customers account details, change their plans, etc)

MSF
SMARTY Genius
SMARTY Genius

@AdeebaKh_867492  Not much info here unfortunately.

If you are looking to get a special offer, you need to web chat with Smarty Support Team.

If you want to change current plan, you need to wait until it finishes (do turn off auto renew though) and then buy the plan you want - you cannot upgrade part way through a plan.