Forum Discussion
Changing Email address (but is already used by me)
Hello, can someone help please?
I have come back to SMARTY after a brief and unhappy stint with another Cell/Mobile network provider. However, to come back to SMARTY I have had to use my work email address - this is not ideal.
I have attempted to use my personal email address - however, the SMARTY system says it is already in use (yes by me). I logged into SMARTY account via my personal email address and it says "account closed".
What can I do? I would like to use my personal email to manage my account - but it seems not possible.
Any help would be appreciated
Cheers
AJ
2 Replies
AdrianJ_4224297 Just to clarify, are you referring to a second account?
If your email address is in use by one account, you cannot use it for a separate account.
As GordonK_4213188 suggests, you would need to have a web chat with Smarty Support to see why the account is closed. This may happen if a sim is not used for more than 220 days (180 days of inactivity plus a 40 day grace period after warning email)
According to the info I've read on the help pages if you stop paying and suspend the account it should stay in a dormant state for 6 months before it is binned.
Looks like you need to have a chat with Smarty support. Go to The Contact Us Web Page scroll down and under 'How To Get More Help' is a button marked 'Start A Webchat' . Click on this between 8 AM and 8 PM and it will start a webchat session with Smarty support staff.
