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Leonard_2705678
SMARTY Pioneer
Joined 10-03-2025
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Can't call out with new phone
My eldest got a new phone (second hand Samsung Galaxy S21) and since inserting the SIM card, he can no longer call out or go on the internet (Wi-Fi works fine). Weirdly, the SIM card phone number displays a different number to the one that he had, as if it changed with the new phone. There is definitely coverage as I use SMARTY as well and my phone is fine. Any help would be appreciated.67Views0likes3CommentsProblems upgrading plans?
Hello all, on 10th March I upgraded my plan from 6 gb (5 gb with 1 gb bonus) to the 12 gb plan as it cost the same. I did the same for my eldest child as they are on my plan. The change should have come into effect yesterday 7th April but according to the SMARTY app I am still on the 6 gb plan. How can I get the extra data?1KViews0likes3CommentsUpgrade plan for group account confusion.
Hello all, I have just upgraded my account from the 6gb a month deal to the 12gb deal. While the account is in my name I also have my eldest as part of the group and was wondering if they would also be on the new plan or would they remain on the existing one? If the latter, how would I go about upgrading their data to 12gb? Thank you in advance!Solved472Views0likes1Comment