Smarty Coverage claimed vs Actual
The Coverage Claimed: "Yes - Excellent service Indoor and Outdoor" My Actual Coverage : NO Outdoor BARS (ever) but not "No Service" Indoors is similar, but dBm readings are worse What I need: One Time Passwords arriving before expiry (if at all) would be a good start, OTP by SMS is like London buses - None for ages, then three all at once What I'd like: Incoming calls to my phone, not to Voicemail when I AM at home. I'm 87 - Normally, I AM at home About Me: I worked in IT from age 20 to retirement at 67 I still offer a Fix your PC service to my local community, so I can cope with tech to a fair degree This issue is really about variable radio signal quality rather than nice, easy, digital logic I hope my issues will ring many bells for many other users My Environment Summary: I live in a Victorian brick semi-detached house in flat countryside SE of Maidstone. My office has excellent wifi, but no chance of mobile signal. (Thick brick etc) BBand It's an FTTC service today (15 MBps down, + 0.5 MBps up), 1.6kms distant from the cabinet MAJOR CHANGE SOON: FTTP will be installed next week Phone Settings WiFi is Calling is always ON - of course. They say "Wi-Fi calling allows smartphones to make and RECEIVE [??] calls." That's not my experience for Receive - and not on SMS either WhatsApp gives a far more reliable service, but callers usually use the conventional mobile network to make their calls. How you can help: I'd really like to understand what affects my phone's visibility on the mobile network, and what I can do to improve it. Here are some SIM card status results for signal strength My readings were taken Outside on a 1st floor balcony Mobile network state "Disconnected" Best dBm: -114dBm Worst -127dBm I have an EE SIM on the way to get some EE signal strength readings Looking at EE coverage map, I think EE will be worse than SMARTY O2 and Vodafone's claims are nowhere near Spilly
Day 24 IMS REGISTRATION - AUTHORISATION NEEDED
I joined Smarty in February. In a few days time it will be one month being with Smarty. During that time no problem with data. I am on an unlimited plan data, calls and text. Not getting calls or text. Only had the service (call/text) for two days so far. That is not an unlimited service. I am not registered on IMS. IMS registration is needed. IMS needs to be registered on my phone for VoLTE (Voice over LTE - making and receiving a calls) Wi-Fi calling and RCS messaging to work. Any Smarty Customer having any issues with calls or text it. This may be your problem? To anyone at Smarty who can rectify this for me one day soon - I'd be very happy.Day 23 Service Status Out of Service
Can anyone tell me why I constantly have Service Status: Out of Service? I am a new Smarty Customer. In 23 days I have only been able to use my phone twice. This is on the same day as contacting Smarty. Everything works perfectly fine but the next day Service Status is back to Out of Service. Data is working very well so far. No problem there. It's like the phone sees the Network but is not authorised to use it. I cannot access my online banking as the code that is sent to SMS is not sent. I cannot call anyone nor can they call me. I have already missed 3 appointments because of this. I need to make a hospital appointment and can not do it. I am paying for an unlimited plan but only getting data access. I have been on live chat for hours trying to get a positive outcome. Although helpful and polite. Each Agent goes through the same series of things to do but it makes no difference. I can make WhatsApp calls but certain companies will only accept calling me on my mobile number which they cannot do. Please if anyone knows how to contact Smarty Technical Team or how to solve this I would be so greatful. My next payment is in 5 days time and after nearly a month. I am NOT getting the service I am paying for. Smarty will be able to see how many phone calls and text I have made. This is so stressful.Another day. No Service 😭
Sadly, I am back again. Still having problems staying connected to the Network so that I can make receive calls etc. Is there a reason for this? Why can't I stay connected to the Network??? Now on day 22... Only had two days where I could make calls, receive call and get text including short codes. Now the Service Status is back to Out of Service. I am trying to be patient but it's not really fair to be paying for Unlimited data, calls and text and only get service for 2 days out of 22. Can this be fixed permanently???
WiFi Calling Not Working
Google Pixel 9 Pro (fully updated) My WiFi calling isn't working. I'm connected to WiFi but if I put my phone into aeroplane mode (while still connected to WiFi) and try to make a call it comes up with a message saying "turn off aeroplane mode or connect to a WiFi network to make calls". WiFi is working fine and has been rebooted. Have this issue on any WiFi network (I'm with BT, my parents are with Virgin and I have the issue at both places). Anyone else having issues?
WiFi calling not working in iPhones
I moved my whole family to Smarty a few months ago, and calls failed for all of us seemingly randomly - until we realized that it was whenever the call was trying to be made or received over WiFi (we all had WiFi calling enabled, as reception in some areas at home/work isn't great). Never had an issue before with different carriers, and our iPhones are all clearly marked as supporting WiFi calling on Smarty (per https://help.smarty.co.uk/en/articles/4237414-which-devices-are-compatible-with-wifi-calling). We've spent hours on the phone with Smarty, and received zero valuable help (we were told to reboot / reset our phones, and even went as far as completely wiping and resetting some of the phones). One of us even got a new phone iPhone, and it didn't solve the WiFi calling issue. The carrier profile is "Three 66.0", so it seems up-to-date too. Anyone else having issues on iPhones? Smarty support seems completely out of their depth - the reps I spoke to could only repeat that we should reset our network settings repeatedly, blamed the problem on Apple, and weren't even aware that some of the settings were set through their carrier profile file...Wi fi calling issue
Hi I recently bought an oppo find x9 pro and have not been able to get the WiFi calling working at all. This is a deal-breaker for me as I live in a bad signal area. I have it switched on, tried airplane mode, tried restarting, tried resetting my WiFi connections etc nothings working. Please tell me someone has a fix. I also noticed that it doesn't give me the option to set wi fi calling to preference just toggle it on and off. The phone is not listed as tested although I would assume it works as other oppos do. Please help.