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Nord2 5G WiFi calling not working.

MooreMan74
SMARTY Pioneer
SMARTY Pioneer

My wife has the OnePlus Nord2 5G and the WiFi calling won't work on SMARTY even though the phone has the capability.

I have the OnePlus 11 5G and WiFi calling works fine.

I have been through all the troubleshooting fixes but still no joy.

Any ideas for a fix welcome.

Thanks 🙏🏻 

3 REPLIES 3

WelshPaul
SMARTY Motivator
SMARTY Motivator

One of the pitfalls of android is the many variations of firmware. Was the device supplied by a specific network other than SMARTY or was it purchased via a retail outlet? Is it a gray import?

Hi, 

It was purchased direct from OnePlus and unlocked.

AdrianSMARTY
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hi there,

Thanks for reaching out to the forum.

Please ensure that the APN setting are correct for SMARTY, here is a guide for joining the SMARTY network below;

https://help.smarty.co.uk/en/articles/1155220-using-the-internet-after-you-ve-joined-smarty.

Switching off the device and removing the SIM for 2-3 minutes, then re-inserting and powering on can also help.

Have a great day! -Adrian.