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AdrianSMARTY
SMARTY Commentator
Joined 3 years ago
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Re: Payments
Hi Wendy, Thanks for the message. Here is a guide on making payments for your SMARTY SIM; https://help.smarty.co.uk/en/articles/952716-how-billing-works-with-smarty Please feel free to raise a webchat with our Customer Support Team, they can assist you further with any enquiry, they are online 7 days a week between 8am-8pm and can be contacted directly here https://smarty.co.uk/contact Remember to ask to 'talk to a PERSON', rather than the bot. Alternatively, as you have mentioned that you have a disability, you may wish to register to use our Accessibility Services, if this would suit you better. Give us a call on the number below; Email - SmartyAccessibilityServices@three.co.uk Tel - 0333 338 1047 SMS - 08000338011 Have a great day! -Adrian.1.6KViews0likes0CommentsRe: Nord2 5G WiFi calling not working.
Hi there, Thanks for reaching out to the forum. Please ensure that the APN setting are correct for SMARTY, here is a guide for joining the SMARTY network below; https://help.smarty.co.uk/en/articles/1155220-using-the-internet-after-you-ve-joined-smarty. Switching off the device and removing the SIM for 2-3 minutes, then re-inserting and powering on can also help. Have a great day! -Adrian.1.8KViews0likes0CommentsRe: Data add on while in France
Hi Steven The data add-on will merely top up the data available to you, so it adds to your current available data. Our roaming service is intended to cover occasional travel to EU destinations. It’s not intended to be a permanent solution for someone purchasing a SMARTY SIM card to use abroad. We will monitor your usage, and if you spend 60 consecutive days abroad, we have the right to suspend all services on your account. This means that you will not be able to use your SIM. Roaming while in or outside the EU counts towards your consecutive use. We'll send you an alert two weeks before the suspension is applied. Have a great day! -Adrian.1KViews0likes0CommentsRe: All I want to do is pay to update my smarty sim
https://help.smarty.co.uk/en/articles/952717-updating-your-payment-method Hi there, If you require assistance making a payment or changing your payment mothod, please raise a webchat with the SMARTY Customer Support Team, they can assist you further, they are online 7 days a week between 8am-8pm and can be contacted directly here https://smarty.co.uk/contact Remember to ask to 'talk to a PERSON', rather than the bot. Have a great day! -Adrian.956Views0likes0CommentsRe: Money back data sim.
Hi Kevin, Thanks for the question. Take a look over this, it should help; https://smarty.co.uk/all-plans#data-discount We offer an innovative data discount on some of our plans, where you can receive a discount for unused data. Genius right?!😎 Here's how it works 👇 At the end of each month, we'll work out what you're owed and give you a discount that can be used on your next bill. And what's more, we'll calculate your unused data in MBs, not GBs, so you'll get exactly what’s due. We'll keep £5 from your monthly charge to cover the costs of running the network and providing free unlimited UK calls and texts. This applies to all SMARTY small data plans, (1GB, 2GB and 3GB) but, after this basic charge, you'll earn credit for any unused data each month. We’ll send you a text message and email at the start of every month to confirm each discount. This will help you get the most out of whichever deal you’re on. Have a great day! -Adrian2.2KViews1like0CommentsRe: Can't view Dashboard - eternal loading screen
Hi David, Sorry to hear you are having an issue with your dashboard. Have cleared the cookies and browsing history from the browsers? Have you logged into the SMARTY App on the device, if so try reinstalling the App? If you are still having issues, please raise a chat with one of our Customer Support Team, they can add the special offer on to your account for you, they are online 7 days a week between 8am-8pm and can be contacted directly here https://smarty.co.uk/contact Remember to ask to 'talk to a PERSON', rather than the bot. Have a great day! -Adrian.2KViews1like2CommentsRe: lack of connectivity
Hi there, Sorry to hear that you are having an issue. Please feel free to contact SMARTY directly. Please raise a chat with our Customer Support Team, the team can then look into this issue for you in more detail, they are online 7 days a week between 8am-8pm and can be contacted directly here; https://smarty.co.uk/contact Remember to ask to 'talk to a PERSON', rather than the bot. Have a great day! -Adrian.3.5KViews0likes2CommentsRe: Using sim in WiFi box routeron holiday
Hi David, Please remember that Turkey is not part of the EU, so EU Roaming will not be included while you are there. With this in mind, here's the link to see the costs of using a SMARTY SIM whilst in Turkey (You will also need to top up the SMARTY account with credit, for this to be viable); https://smarty.co.uk/calling-abroad/countries/turkey https://help.smarty.co.uk/en/articles/2090500-roaming-and-international Have a great holiday, when it arrives, -Adrian.1.9KViews1like0CommentsRe: Passw
Hi David, Thanks for the message. please click on the 'Forgotten password' link on the login screen and choose a new one. If you are still having an issue, feel free to raise a chat with our Customer Support Team, they can assist you further with your issue, they are online 7 days a week between 8am-8pm and can be contacted directly here https://smarty.co.uk/contact Remember to ask to 'talk to a PERSON', rather than the bot. Have a great day! -Adrian.914Views0likes0Comments