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Hi David,

Thanks for the message. please click on the 'Forgotten password' link on the login screen and choose a new one.

If you are still having an issue, feel free to raise a chat with our Customer Support Team, they can assist you further with your issue, they are online 7 days a week between 8am-8pm and can be contacted directly here https://smarty.co.uk/contact

Remember to ask to 'talk to a PERSON', rather than the bot.

Have a great day! -Adrian.