Forum Discussion

WendyCa_2753861's avatar
WendyCa_2753861
SMARTY Rookie
10-07-2024

Payments

I d like to put some credit on my phone but I can’t find a way to do this without going to a PayPoint?  This seems very last century and I m disabled so not very convenient either . Thank you 
AdrianSMARTY's avatar
AdrianSMARTY
SMARTY Commentator
10-07-2024

Hi Wendy,

Thanks for the message.

Here is a guide on making payments for your SMARTY SIM;

https://help.smarty.co.uk/en/articles/952716-how-billing-works-with-smarty

 Please feel free to raise a webchat with our Customer Support Team, they can assist you further with any enquiry, they are online 7 days a week between 8am-8pm and can be contacted directly here https://smarty.co.uk/contact      

Remember to ask to 'talk to a PERSON', rather than the bot.

Alternatively, as you have mentioned that you have a disability, you may wish to register to use our Accessibility Services, if this would suit you better.  Give us a call on the number below;

  • Email - SmartyAccessibilityServices@three.co.uk
  • Tel - 0333 338 1047
  • SMS - 08000338011

Have a great day! -Adrian.