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Resolved! Not receiving 2FA texts after porting

Hello! 2 weeks ago I have decided to give SMARTY a try and ported my old phone number from Vectone. Since then I can only make and receive phone calls, but can't send or receive SMS text messages. After trying all the guides I could find on the websi...

xYorYx by SMARTY Pioneer
  • 5 replies
  • 0 kudos

Area congested, Engineers aware and trying to fix

New SMARTY customer, not a good start at all with awful 4g speeds Ported over my number today 4th December, put the Smarty sim in, first thing i noticed was only showing 4G when my previous network I would be on 4G +. So i did a speed test got, 7.91 ...

Resolved! SMARTY Add ons

Hello I need some help and adviceI was told that I was running out of data (4GB) 822MB left,  so I bought another 10 GB extraToday I receive a notification that my 4GB has nearly run out ... there seems to be no reference to the 10GB that I bought on...

Number not recognized.

Hello,I have called today to request my voicemail to be turned off and the minute I have confirmed to customer services my number when they ask me if thats the number I want to switch my voicemail off from, my connection completly switched off. And w...

Poor network coverage (network status) - new joiner

Hi - I've recently joined Smarty with multiple devices (for myself and family members). I live in the centre of a large city and have always had good phone reception from other providers (PlusNet, GiffGaff, Lebara). However, since joining Smarty I'm ...

Very poor indoor signal at home

hi everybody, overall my experience with SMARTY is quite good especially with the 5G. However, I am facing very weak or non-existent indoor signal. I have unlimited data which I intend to use at home as well, but it is so useless that I can’t even do...

18+ Content - enabled but cannot access

SIM 1 - this is in my Android cellphoneSIM 2 - this is in my home 5G router, unlimited dataBOTH SIM 1 and 2 had their 18+ Content ENABLED on 14/6/23 after submitted my photo ID as requested by Smarty. Everything have been working fine with no issues ...

Jon2023 by SMARTY Commentator
  • 11 replies
  • 1 kudos


I  have "tested" the SIM whilst overseas and operation is good. I am now back in the UK and wish to switch my number.  I have a PAC from SKY but but  SMARTY does not recognise the supplied data so I cannot transfer my number. If I cannot do this I wi...

New customer

Hello I'm a new customer and it is nice to find out you help disabled people. Not many networks do.

Resolved! Ported in the iPhone but cant edit 'my number'

I just had my number port into the Smarty SIM and it all looks ok. If I call out it shows the correct number.However, Facetime and imessage still show the original Smarty number that was replaced. If I go to settings/phone/my number and edit it to be...

Resolved! Port-In Delay

Received an email saying there's been a delay in transferring my number over from Plusnet to Smarty. I've contacted the webchat team and I'm waiting for a reply at current, but in general what happens in these situations? What kind of compensation is...

Jaybird by SMARTY Commentator
  • 22 replies
  • 0 kudos

Using my free SIM

I received a free smarty SIM with a mobile wifi device but when signing up to a data plan it says my SIM will be delivered in 2 working days. Is there any way to active the SIM I already have without waiting for the new SIM?

Still no signal or activation

Just joined smarty and have been waiting to get my services activated since 9am this morningJust been told my account has a technical issue and is not activating [Tech support] I'm sorry about this but due to issue you are not getting the signal beca...

AndrewL by SMARTY Pioneer
  • 3 replies
  • 0 kudos

Is congestion common on SMARTY 4g network?

I've just joined the unlimited data SIM plan as I'm looking to buy a 4g router to use as a home broadband through tethering.I've plugged the SIM into my phone for now to test the connectivity, but the 4g seems inconsistent and is dropping out occasio...

Resolved! Update required

Hello, I set up an iPad for my mother in law and everything with her smarty sim worked really well… until last week. now, it tells me ‘an update is required to use mobile data on this ipad’. it’s not an iOS update but a carrier (smarty ) update. But ...

CallumB by SMARTY Maverick
  • 8 replies
  • 0 kudos

Resolved! the worst Customer service agent I have ever come across.

I contacted support yesterday, and had an agent that was excellent, fast efficient and resolved the issue. It recurred today, and I have had the worst experience ever. First Dhar**** ignores the chat for what was forever responding, then when asking ...

ROAR_Y by SMARTY Pioneer
  • 5 replies
  • 0 kudos

Resolved! Transferring number from old network to smarty

Hi, I’ve been trying to transfer my number to my new smarty sim for about a week now, I’ve put it through several times and I either get a ‘number hasn’t been transferred over’ message or nothing happens. I’ve been messaging Muzammil but this person ...

Resolved! EU roaming allowance limits

I have an 8GB plan and I’m trying to find out if when I roam in the EU whether my data cap will be 8GB or the 12GB EU roaming limit. If it’s 8GB do I have to buy a data bundle if 4GB to reach the 12GB limit? Is there anyway to buy data above the 12GB...