Ordered a SIM card by mistake
Hi I order a SIM card by mistake but o already got it
Forum Posts
Emergency calls only after foreign travel
I've just come back from Canada and the sim won't let me make calls in the Uk now. I've checked my dashboard and have plenty of cash in my account, including an "out of contract" £10 sum which has not been used. It worked in UK before I left, it work...
New customer: DAY 3 STILL NO DATA INTERNET ( which is extremely important i’m VULNERABLE & DISABLED!
New customer: DAY 3 …: STILL NO DATA INTERNET!!( which is extremely important as i’m VULNERABLE & DISABLED! ) and my only communication with the outside world is my iPhone 12 !! The network signal has been a total blackout!! The staff are actually aw...
SMS not being received by one number only
Hi, hoping someone can work out what's going on. I am on Smarty my wife is on Lyca. Until recently we had no problems sending SMSs to each other. A few weeks ago we realised that my wife does not receive any text messages from me. I receive hers OK b...
EU Roaming stopped
So, I was in Italy for a week last week and I got around 6 days of usage of my Smarty SIM without issue. Without notice, no texts or emails, being sent to me, the data went off and wouldn't reconnect. I tried all the recommended solutions on here but...
Extra 20gb offer existing customers
Hoe do existing customers claim the current extra 20gb offer on the 40gb plan?
Continuous delays transfering my old number?
Why is the date, my old number is scheduled to be transferred, constantly being put back to the next day?
Data Add-on not working
Hi , My daughter used all of her data this month so I purchased an UK unlimited data add-on pass for 7 daysIt is active but she is not able to use any mobile data.It has been been over 2 days since the add-on was activated but no dataHas anyone els...
Very poor indoor signal at home
hi everybody, overall my experience with SMARTY is quite good especially with the 5G. However, I am facing very weak or non-existent indoor signal. I have unlimited data which I intend to use at home as well, but it is so useless that I can’t even do...
"Sorry you've not been given access to this service"
Is there any compensation schemes running for this error? I'm left unable to make calls on my own number, this is getting ridiculous now!I have checked my payment history and all seems to be normal, so frustrating!FYI some numbers do work but most ar...
Resolved! New user - can't connect to Wifi during transfer period
I'm a new customer, I transferred from EE and activated my SIM 2 days ago. I'm currently in the transfer period of bringing over my new number due to complete tomorrow 15/04/24. It was working fine last night but as of today my phone is unusable - I...
Resolved! the worst Customer service agent I have ever come across.
I contacted support yesterday, and had an agent that was excellent, fast efficient and resolved the issue. It recurred today, and I have had the worst experience ever. First Dhar**** ignores the chat for what was forever responding, then when asking ...
18+ Content - enabled but cannot access
SIM 1 - this is in my Android cellphoneSIM 2 - this is in my home 5G router, unlimited dataBOTH SIM 1 and 2 had their 18+ Content ENABLED on 14/6/23 after submitted my photo ID as requested by Smarty. Everything have been working fine with no issues ...
Resolved! [Network Issue] Service Update
We are aware of an issue with our network and our engineers are working to fix this as quickly as possible. This issue could affect data, calls and text services. We are sorry if you've been impacted by this, please check back here for updates.
Parent account closed - group accounts active - cant change payment details
Hello I have an account which contains two nickname accounts .The Parent account belonged to a sim that I lost ages ago, and it has since closed.The two nickname accounts under it are functioning just fine.I have a new payment card, the old one expir...
Poor network coverage (network status) - new joiner
Hi - I've recently joined Smarty with multiple devices (for myself and family members). I live in the centre of a large city and have always had good phone reception from other providers (PlusNet, GiffGaff, Lebara). However, since joining Smarty I'm ...
No Hotspot
Ever since the outage on 2024-02-09, the “Personal Hotspot” setting disappeared in my iOS settings and when I go to “Mobile Service”>”Set Up Personal Hotspot”, it says “To enable personal hotspot on this account, contact Three”.Help please.
MMS service and user safety.
I think I would like to request smarty addressing the issue where sending images via MMS is concerned is too small. 300Kbs is not enough when other networks allow 3meg upto 10meg per file. I use the emergency service on my phone for safety and it a...
Resolved! Ported in the iPhone but cant edit 'my number'
I just had my number port into the Smarty SIM and it all looks ok. If I call out it shows the correct number.However, Facetime and imessage still show the original Smarty number that was replaced. If I go to settings/phone/my number and edit it to be...
Resolved! Iphone mini 12 sim card
Hello... hope someone can help... I might be being dim (very possible) but have just got a Iphone mini 12 and when it comes to putting my existing sim card in, the tray looks like it should take a sim card that is the same size (nano) but the part of...
