My package was expiring today and it wasn't on auto renew.Now I with app, all types of browsers, clearing cache and cookies as advised by helpline, different payment cards, I can not renew it or change it and unable o use any voice or data. Whenever ...
Have to say I'm not very-impressed with SMARTY support so-far.Since I joined SMARTY a couple of weeks ago, I've been having issues with very-low data-speeds in my local area, and constant issues in sending and receiving phone-calls (to other mobiles ...
Dear Smarty Team,I was a customer with yourselves for over 3 years and the only reason that I left back in July 2023 was due to coverage issues. Upon close iinspectrion I have just realised that although my account is closed I am still beeing charged...
On 3G-4G, the downloading speed was higher after midnight. It is not the case on 4G; maximum 200 kb/s or lower, and less during the day. Switching to 4G is not a success, let alone to 5G, which will be disaster
Why downloading speed is so slow 60-80 kb/s, on 3g it was 400-800 kb/s?
To activate the settings i did the card process six times & I thought it was my card or the website. but no, it needs to be a credit card not debit card.SMARTY have taken £6 in activation feels and not refunded it when it states it would be refunded ...
We are aware of an issue with our network and our engineers are working to fix this as quickly as possible. This issue could affect data, calls and text services. We are sorry if you've been impacted by this, please check back here for updates.
There has been CONSTANT network issues in my area for over the last month. Checking the Network status checker has just shown; "We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible. We're sor...
A long time ago I was given a 2Gb data add by Smarty as a 'sorry' for a mess-up. I generally don't use much data via mobile as I am often in places with wifi; the data add on hardly went down and equally I rarely used much data from my monthly plans....
Hi So this device has the capabilites as I have tested this with an EE sim, and VoLTE comes up but on SMARTY it doesn't?The list doesn't even display its compatible, but shows the 4G version is? What's that about? I paid a bit for a device for it to ...
Hello All I am becoming increasingly frustrated by two issues regarding Smarty: 1: In spite of navigating the Smarty website, my account and the forum, I am unable to establish how to contact an advisor for Smarty. 2. I am in the UK. I have attempt...
I am a new customer today. I have signed up for unlimited data £20 per month. I see others are being asked to pay £15 per month for same. Smarty did not tell me. I am a sucker.I do not want to pay £20. I want to pay £15. I am regretting joining Smart...
Is it really too much to expect to be able to tell SMARTY that their SIM has completely stopped making or receiving calls? I mean, that is what it's for isn't it?? And yes, thank you very much, my phone IS 4G, and I could almost spit on my nearest ph...
Hi - I've recently joined Smarty with multiple devices (for myself and family members). I live in the centre of a large city and have always had good phone reception from other providers (PlusNet, GiffGaff, Lebara). However, since joining Smarty I'm ...
I contacted support yesterday, and had an agent that was excellent, fast efficient and resolved the issue. It recurred today, and I have had the worst experience ever. First Dhar**** ignores the chat for what was forever responding, then when asking ...
I have switched from Three to Smarty and even through my Smarty App says my old number when I call people the Smarty new number is coming up! Unfortunately, there is no way to contact Smarty just via email (they cannot call) so after three weeks and ...
Hello community, Smarty messaged to say they will automatically change my tarriff against my consent/wish, and every single time I tried to deal with customer services (this is over hours across a week as given 7 days notice) they put me in a loop of...
I referred my mum to smarty back in may. I received an email confirming she had signed up with my code. She is still with smarty and neither of us have received a gift voucher email like the T&C's state (and no it hasn't gone to spam before you ask)....
Giffgaff was my first love but it won't be my last, Smarty is the future, Giffgaff is the past. To live without my Giffgaff that's possible to do, in this world of data, my Smarty sees me through.
I bought a sim through my laptop, and I can't open it because I can't remember the password from when I bought it. Getting a link to a new password from my email account doesn't work, since I can't access it from the dead phone. Can anybody help?
