Roaming in Romania - Not working
Hi. Roaming in Romania on only network allowed DigiMobil is not working. iPhone with Roaming settings activated number +44 7458 641674. Welcome to Romania message was received. Please check. Thank you.
Forum Posts
Unable to renew or change my plan
My package was expiring today and it wasn't on auto renew.Now I with app, all types of browsers, clearing cache and cookies as advised by helpline, different payment cards, I can not renew it or change it and unable o use any voice or data. Whenever ...
Resolved! Smarty customer service phone number
Could someone please give me Smarty customer service phone number where I can speak to someone .
Resolved! [Network Issue] Service Update - Resolved
We are aware of an issue with our network and our engineers are working to fix this as quickly as possible. This issue could affect data, calls and text services. We are sorry if you've been impacted by this, please check back here for updates.
Let’s clear up SMS shortcodes – here’s what you need to know.
SMS Shortcodes are now live on SMARTY — something customers have been asking for, and we’re really pleased to have delivered. As with anything new, we know there can be a bit of a learning curve, so we want to clear up some early questions and confu...
Resolved! Wanting to keep my number active while going abroad
Hi, I am going abroad for a year and coming back to the UK. So while abroad, I will not be using my SMARTY sim or number, is it possible for me to keep the phone number and sim active without paying for a plan for the duration of the year? Thanks!
Claim refund
Does anyone know how to make contact with Smarty other than chat box? Day 4 of plenty of signal. However not able to make calls or maintain data signal. I have looked at my postcode area. “We're working on the network in this area at the moment. We...
Refeeral
Still not received my money
Text message problem
After transfered to Smarty, I could call, surface internet, but could not receive text message. Smarty CS staff (Aakash) helps me to solve it in following steps: Option 1: Install Google Messages Go to the Google Play Store. Search for Google Mes...
Using phone in France
I want to be sure I can use my phone in France. I’ve looked at the instructions for an iPhone but the mobile data on my phone settings doesn’t allow me access to to the APN settings. Any advice please?
Call forwarding
New to Smarty and soon to leave if I can’t get this problem fixed. Call forwarding-does not work. Started with codes, getting error codes. Tried resetting phone as instructed by customer service. Tried various handsets. 72 hour communication thread d...
Phone screen broken.How do i transfer my smarty number to another phone?
HiI have dropped my phone, my screen now doesn.t come on. I have a spare phone that I can use until i get it fixed or get a replacement phone. I have put the sim into my new phone, it works for calls/sms etc however I cannot login to my google accoun...
Delay before voicemail kicks in
My iPhone has started going straight to voicemail with most calls. How do I change the ringing period before voicemail kicks in?
Huawei Mobile Router - Model B535-232 - how to set up for data roaming in EU
My Huawei Mobile Router works well in the UK. I have not been able to access the IP (192.169.8.1) and do not know how to change the settings so that I can use it occasionally for data roaming in Europe (Austria). Any advice would be greatly appreciat...
Resolved! Help
My sim card arrived and it had already been opened and I am concerned it may have been cloned or tampered with, I have not activated yet, what should I do?
I can't find the chat
I want to ask about when my old number will be transferred to my new Smarty SIM. I see lots of references to the Chat option, but I can't get it to initiate. It just brings up pre-written answers. So does anyone know how I get it to work? Or is there...
Group plan - not able to add new sims
I have been trying to add new sims to a group plan for the last 10 days . I have had no help from customer services chat despite several conversations. Originally I added 3 sims to my account (owner) but every time I get through the payment verificat...
Problems upgrading plans?
Hello all, on 10th March I upgraded my plan from 6 gb (5 gb with 1 gb bonus) to the 12 gb plan as it cost the same. I did the same for my eldest child as they are on my plan. The change should have come into effect yesterday 7th April but according ...
Customer Satisfaction
Dear smarty, first of all i would like to express my severe frustration & anger about getting to this point of contacting your company.I have had to click on & re click articles trying to make contact which is a lot harder than tr...
Arrghh
I'm pretty sure it's not community who can help me, i need to spk to customer care services... but can I find them??? Aggggh Am going crazy Anyone got advise how do I get back to customer services???
