Customer Satisfaction
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โ07-04-2025 19:42 PM
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Customer Support
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โ08-04-2025 10:23 AM
If you do still need help our customer care team is available here https://smarty.co.uk/contact available daily from 8am โ 8pm. If you ask to "talk to a person" you w...
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โ07-04-2025 22:35 PM
@Michael_3077106 You are not writing to Smarty here - this is the Community forum and we are customers like you.
Nothing is likely to happen as a result of this post - you need to firstly try Smarty Support and then make a complaint if your issues are not resolved.
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โ07-04-2025 20:09 PM
@Michael_3077106 Smarty keeps costs low by providing support online, just like Giffgaff and Voxi, etc. do. You may notice that the likes of EE and Vodafone, which do offer telephone based support, charge significantly more for their service than Smarty do. You pays your money and you takes your choice. Although I vaguely recall a recorded message strongly encouraging me to get help online the last time I called Vodafone, so even the more expensive providers would rather you didn't call them.
Smarty's online chat certainly exists, and a chat can be started from the chat icon on the homepage. I've used it a handful of times in the past and haven't had any issues. Replies aren't instant, but I would just think of it as being like when you text someone.. they'll reply when they can. At least there's no waiting in a queue on the phone.

