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Michael_3077106
SMARTY Enquirer
Joined 8 months ago
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Dear smarty, first of all i would like to express my severe frustration & anger about getting to this point of contacting your company. I have had to click on & re click articles trying to make contact which is a lot harder than trying to get out of a very large maze or even solving a rubik's cube. The methods one has to go through on your page is just totally outrageous just to get to this point of emailing you. There are no contact numbers & the web chat is non existent which i & many other users find totally unacceptable as paying members. The reason for my email is that i want to cancel voicemail or deactivate it so i just get calls coming straight through & make it my decision to answer or not without having to go through the rigmarole of listening to msges through voice mail. There is no 3 digit number to ring like any other provider like ee, vodafone etc for customer services or to hear your balance etc etc (Why??) I recommend that you upgrade your service so even your paid members can actually get through to some one which will make it a lot easier than the current method you have in place at the moment as i certainly don't want to spend half an hour or even an hour trying to contact smarty on a computer or phone which you must agree that is unacceptable. So please give your customers what they want which is an easier way to contact you. Sincerely yours Mr M. Edge...898Views1like5Comments