Call forwarding
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โ05-04-2025 07:37 AM
New to Smarty and soon to leave if I canโt get this problem fixed.
Call forwarding-does not work. Started with codes, getting error codes. Tried resetting phone as instructed by customer service. Tried various handsets. 72 hour communication thread disappeared and now I am back to advisor suggestions on how to fix my voicemail ๐คฆโโ๏ธ or being referred straight back to codes.
Iโve pointed out that Iโm not the only one having this problem-see community chat-and that gets ignored.
As the sole purpose of this number is to divert, for work reasons, thereโs no point in continuing with the service.
Any solutions please before I go elsewhere?
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โ05-04-2025 09:03 AM
@Nobbygonzo I suspect this may be related to the 3G switch off. In my experience, using *# codes to control things like call forwarding (and I suspect thatโs whatโs actually happening in the background if you toggle on call forwarding in the menus of your phone) requires the phone to momentarily drop down to 3G or 2G to make the request. Unfortunately, most of Smartyโs 3G has now been switched off, and unlike non-Three-based networks, thereโs no 2G either.
From what Iโve read, it is possible for a network to support *# codes over 4G, but I donโt think itโs as straight forward as it was for them to support it on 3G or 2G.
Iโm not currently using Smarty myself so not in a position to test this, but it sounds like a bit of an oversight if no provision has been made to allow customers to control call forwarding after the 3G switch off.
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โ06-04-2025 23:51 PM
Thank you! Thatโs really useful to know-as I canโt get any useful response from Smarty themselves. Thanks for taking the time to reply ๐

