I bought a sim through my laptop, and I can't open it because I can't remember the password from when I bought it. Getting a link to a new password from my email account doesn't work, since I can't access it from the dead phone. Can anybody help?
Hi, hoping someone can work out what's going on. I am on Smarty my wife is on Lyca. Until recently we had no problems sending SMSs to each other. A few weeks ago we realised that my wife does not receive any text messages from me. I receive hers OK b...
Is there any compensation schemes running for this error? I'm left unable to make calls on my own number, this is getting ridiculous now!I have checked my payment history and all seems to be normal, so frustrating!FYI some numbers do work but most ar...
Hi I order a SIM card by mistake but o already got it
I've just come back from Canada and the sim won't let me make calls in the Uk now. I've checked my dashboard and have plenty of cash in my account, including an "out of contract" £10 sum which has not been used. It worked in UK before I left, it work...
Hoe do existing customers claim the current extra 20gb offer on the 40gb plan?
Why is the date, my old number is scheduled to be transferred, constantly being put back to the next day?
Hi , My daughter used all of her data this month so I purchased an UK unlimited data add-on pass for 7 daysIt is active but she is not able to use any mobile data.It has been been over 2 days since the add-on was activated but no dataHas anyone els...
hi everybody, overall my experience with SMARTY is quite good especially with the 5G. However, I am facing very weak or non-existent indoor signal. I have unlimited data which I intend to use at home as well, but it is so useless that I can’t even do...
I'm a new customer, I transferred from EE and activated my SIM 2 days ago. I'm currently in the transfer period of bringing over my new number due to complete tomorrow 15/04/24. It was working fine last night but as of today my phone is unusable - I...
SIM 1 - this is in my Android cellphoneSIM 2 - this is in my home 5G router, unlimited dataBOTH SIM 1 and 2 had their 18+ Content ENABLED on 14/6/23 after submitted my photo ID as requested by Smarty. Everything have been working fine with no issues ...
Hello I have an account which contains two nickname accounts .The Parent account belonged to a sim that I lost ages ago, and it has since closed.The two nickname accounts under it are functioning just fine.I have a new payment card, the old one expir...
Ever since the outage on 2024-02-09, the “Personal Hotspot” setting disappeared in my iOS settings and when I go to “Mobile Service”>”Set Up Personal Hotspot”, it says “To enable personal hotspot on this account, contact Three”.Help please.
I think I would like to request smarty addressing the issue where sending images via MMS is concerned is too small. 300Kbs is not enough when other networks allow 3meg upto 10meg per file. I use the emergency service on my phone for safety and it a...
I just had my number port into the Smarty SIM and it all looks ok. If I call out it shows the correct number.However, Facetime and imessage still show the original Smarty number that was replaced. If I go to settings/phone/my number and edit it to be...
Hello... hope someone can help... I might be being dim (very possible) but have just got a Iphone mini 12 and when it comes to putting my existing sim card in, the tray looks like it should take a sim card that is the same size (nano) but the part of...
Hello! 2 weeks ago I have decided to give SMARTY a try and ported my old phone number from Vectone. Since then I can only make and receive phone calls, but can't send or receive SMS text messages. After trying all the guides I could find on the websi...
New SMARTY customer, not a good start at all with awful 4g speeds Ported over my number today 4th December, put the Smarty sim in, first thing i noticed was only showing 4G when my previous network I would be on 4G +. So i did a speed test got, 7.91 ...
Hello I need some help and adviceI was told that I was running out of data (4GB) 822MB left, so I bought another 10 GB extraToday I receive a notification that my 4GB has nearly run out ... there seems to be no reference to the 10GB that I bought on...
Hello,I have called today to request my voicemail to be turned off and the minute I have confirmed to customer services my number when they ask me if thats the number I want to switch my voicemail off from, my connection completly switched off. And w...
