Forum Discussion

Brian's avatar
Brian
SMARTY Pioneer
11-02-2024

No Hotspot

Ever since the outage on 2024-02-09, the “Personal Hotspot” setting disappeared in my iOS settings and when I go to “Mobile Service”>”Set Up Personal Hotspot”, it says “To enable personal hotspot on this account, contact Three”.

Help please.

3 Replies

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    15-02-2024

    An old fashioned approach perhaps, but have you tried the following:

    1. Turn OFF your handset.
    2. Remove the SIM and check it’s clean and undamaged.
    3. Wait for at least 1-hour.
    4. Insert the SIM.
    5. Turn ON your handset. 

    Doing this overnight might be more convenient.

  • ThomasN_2002660's avatar
    ThomasN_2002660
    SMARTY Pioneer
    15-02-2024

    I have same issue, did you find a solution?

    • Brian's avatar
      Brian
      SMARTY Pioneer
      15-02-2024

      Hi, I fixed it by just restarting my phone.