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No Hotspot

Brian
SMARTY Pioneer
SMARTY Pioneer

Ever since the outage on 2024-02-09, the “Personal Hotspot” setting disappeared in my iOS settings and when I go to “Mobile Service”>”Set Up Personal Hotspot”, it says “To enable personal hotspot on this account, contact Three”.

Help please.

3 REPLIES 3

ThomasN_2002660
SMARTY Pioneer
SMARTY Pioneer

I have same issue, did you find a solution?

Hi, I fixed it by just restarting my phone. 

Chalkychap
SMARTY Major Player
SMARTY Major Player

An old fashioned approach perhaps, but have you tried the following:

  1. Turn OFF your handset.
  2. Remove the SIM and check it’s clean and undamaged.
  3. Wait for at least 1-hour.
  4. Insert the SIM.
  5. Turn ON your handset. 

Doing this overnight might be more convenient.