Forum Discussion
Missing device to confirm to renew my plan
Hi, when I tried to renew my plan via my dashboard, my iphone device is missing to confirm my purchase.
I am not able to confirm. I got there two other phones, but I don't have them anymore.
I am using now just iphone, which is missing to confirm the purchase.
Is there any other option to renew my plan, please?
3 Replies
I didn't lost my SIM, I just change my phone. But when I try to renew my contract, I am not able to confirm my purchase because I am not able to Confirm my purchase on my new phone. My phone isn't in the Confirm Notification list.
Are there any other option to renew my contract without the phone, please?
PeterKo_1285443 You still have not really explained the exact proble so that I can understand.
Do you mean that the new phone does not have the same information on it i.e. your bank details, so that you can confirm a purchase?
You could connect a new phone via wifi and download your information from a cloud backup.
As I don't seem to understand you, perhaps you can try a web chat with Smarty support to see if they are smarter than me http://www.smarty.co.uk/contact
PeterKo_1285443 This isn't totally clear, but I'll try to help.
Have you lost your phone with the Smarty sim in it? If so, order a replacement sim which can be put in another phone if you need to confirm purchase.
https://help.smarty.co.uk/en/articles/1215834-how-to-replace-your-smarty-sim
If I've misunderstood, then please give more clear information.
