04-01-2025 02:28 AM
My package was expiring today and it wasn't on auto renew.
Now I with app, all types of browsers, clearing cache and cookies as advised by helpline, different payment cards, I can not renew it or change it and unable o use any voice or data.
Whenever I proceed with renew or change plan, proceed with payment, otp recieves from bank, but it never gets deducted and following error messages appears:
"Sorry we couldn't process your request, check that you have completed each field correctly and try again"
Very frustrating as can not use phone except on WiFi.
Any solution?
04-01-2025 08:46 AM
@AzimKam_2888468 Have you checked with your bank to see if an attempt has been made to take payment?