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Unable to renew or change my plan

AzimKam_2888468
SMARTY Pioneer
SMARTY Pioneer

My package was expiring today and it wasn't on auto renew.

Now I with app, all types of browsers, clearing cache and cookies as advised by helpline, different payment cards, I can not renew it or change it and unable o use any voice or data. 

Whenever I proceed with renew or change plan, proceed with payment, otp recieves from bank, but it never gets deducted and following error messages appears:

"Sorry we couldn't process your request, check that you have completed each field correctly and try again"

Very frustrating as can not use phone except on WiFi.

Any solution?

  • Thanks in anticipation.
1 REPLY 1

MSF
SMARTY Guru
SMARTY Guru

@AzimKam_2888468  Have you checked with your bank to see if an attempt has been made to take payment?