Extremely poor customer service

[KevinSp_3384497]

Myself and my wife switched to smarty 2 weeks ago and as of today my wife still does not have a sim and my sim although activated has had a message saying your number is being transferred for a week have sent the PAC code to the customer support team three times but to no avail. So I am calling it Smarty are absoute bobbins 

[MSF]

@KevinSp_3384497 Unfortunately, we cannot be of much help to you as we are customers like you.

Worth perhaps raising a Complaint via the smarty.co.uk/contact page

Don't forget that the lack of a sim may be down to Royal Snail not delivering to time.

[KevinSp_3384497]

• Understood just venting been an extremely frustrating start to life with Smarty but hopefully it will improve this week