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200 GB for £17 not the advertised 300 GB

IANJOHNSEY
SMARTY Pioneer
SMARTY Pioneer

‎30-01-2025 09:42 AM - last edited on ‎30-01-2025 15:32 PM by SMARTY Moderator SMARTY Moderator

 
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2 REPLIES 2

MSF
SMARTY Guru
SMARTY Guru

‎30-01-2025 12:46 PM

@IANJOHNSEY If you are referring to an offer that you have seen, then you need to web chat with Smarty Support team for them to get you onto it.

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JodieC
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

‎30-01-2025 15:32 PM

Hi @IANJOHNSEY 

Thank you for reaching out to the SMARTY community forum! I'm sorry to hear about your recent experience regarding our 300GB promotion. 

Please keep in mind this promotion has been added to our 200GB plan, meaning you may see 200GB on your SMARTY dashboard but the remaining data is added as promotional data on your SMARTY app. 

Please contact one of our customer support agents so we can clarify if the promotion has been successfully added. 

We look forward to hearing from you.

- Jodie

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