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New Sim

MarieHu_2243908
SMARTY Rookie
SMARTY Rookie

We have a sim card that we use in a mifi device when travelling. I lost the sim but have a new one. Hiw do I transfer my existing plan to my new sim?

1 REPLY 1

JJP2RidesAgain
SMARTY Commentator
SMARTY Commentator

Follow these instructions, the new sim you have should not be used, as Smarty will send you a new one :

https://help.smarty.co.uk/en/articles/1215834-what-to-do-if-your-sim-card-gets-lost-or-stolen