[We Value Your Feedback] Share Your Experience with our Refer a Friend offer

[YulianK]

Hello SMARTY Community, 

We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer.

Your help will help us to improve our offer, we would greatly appreciate if you could take a few moments to answer our questions:

• Have you completed the Refer a Friend function through our website/App? How was your experience?
• What do you think of our Referral Partners Amazon, Uber and John Lewis? Does a £10 voucher entice you to encourage your friend and family to switch?
• What would encourage you to Refer a Friend?
• If you haven’t yet referred a friend, why not?
• Is there any other companies who have a referral programme that you like?
• Would you rather have a free month or a voucher?

Thank you for your input!

Team SMARTY

[UserXYZ]

Please improve your site and include in the so-called "dashboard" more details regrading the user account.

For example, I PAID, YOU TOOK the money, but I haven't received the SIM card. I can't even check where that SIM was dispatched.

[UserXYZ]

"Share Your Experience"

SMARTY=  which I have to report to PayPal in order to recover my money.

[DJ_Walls]

I'd much rather a free month/£10 bill credit myself!

[UserXYZ]

"Share Your Experience"

You lied me a second time when I believed you're going to send me the SIMcard which I paid. I don't understand how are you still allowed on the British market.

[Watermelon]

I have used the Refer a Friend function and it worked seamlessly. I prefer the £10 Amazon voucher, but if you do change it, it would be nice if you let the user choose between a free month or a voucher.

[Anne1543349]

The Refer a friend program is a great incentive. It would be great to have the ability to choose between credit or a voucher!

[Glider]

Choice of voucher or free month would be nice rather than only one.

[chavs]

ordered 2 SIMs for postal delivery on saturday 10th august, it said both had been approved and would be with my friends within 3 days.  it is now thursday 15th august and still awaiting both of them!

[MSF]

@chavs Saturday 10 and Sunday 11 probably discounted as not Postal Service working days.

Did they turn up today, Thursday 15? Although with current postal service levels nothing seems guaranteed.

[Unnamed]

Hi can you also keep the SIM prices the same thank you I think unlimited should be capped at £15 for everyone considering three the parent company gets preferences, I think £20 too much considering it's borrowing off three 

[Mike98798]

Have you completed the Refer a Friend function through our website/App? How was your experience?

No

What do you think of our Referral Partners Amazon, Uber and John Lewis? Does a £10 voucher entice you to encourage your friend and family to switch?

No

What would encourage you to Refer a Friend?

Nothing, Smarty is rubbish and it's not even possible to successfully sign up with a SIM card you buy in a shop.

If you haven’t yet referred a friend, why not?

I never will because of the above.

Is there any other companies who have a referral programme that you like?

Monzo

Would you rather have a free month or a voucher?

Why not let people choose?