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[We Value Your Feedback] Share Your Experience with our Refer a Friend offer

YulianK
SMARTY Community Manager SMARTY Community Manager
SMARTY Community Manager

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Hello SMARTY Community, 

We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer.

Your help will help us to improve our offer, we would greatly appreciate if you could take a few moments to answer our questions:

  • Have you completed the Refer a Friend function through our website/App? How was your experience?
  • What do you think of our Referral Partners Amazon, Uber and John Lewis? Does a £10 voucher entice you to encourage your friend and family to switch?
  • What would encourage you to Refer a Friend?
  • If you haven’t yet referred a friend, why not?
  • Is there any other companies who have a referral programme that you like?
  • Would you rather have a free month or a voucher?

Thank you for your input!

Team SMARTY

5 REPLIES 5

UserXYZ
SMARTY Commentator
SMARTY Commentator

Please improve your site and include in the so-called "dashboard" more details regrading the user account.

For example, I PAID, YOU TOOK the money, but I haven't received the SIM card. I can't even check where that SIM was dispatched.

UserXYZ
SMARTY Commentator
SMARTY Commentator

"Share Your Experience"

SMARTY=  which I have to report to PayPal in order to recover my money.

DJ_Walls
SMARTY Pioneer
SMARTY Pioneer

I'd much rather a free month/£10 bill credit myself!

UserXYZ
SMARTY Commentator
SMARTY Commentator

"Share Your Experience"

You lied me a second time when I believed you're going to send me the SIMcard which I paid. I don't understand how are you still allowed on the British market.

Watermelon
SMARTY Maverick
SMARTY Maverick

I have used the Refer a Friend function and it worked seamlessly. I prefer the £10 Amazon voucher, but if you do change it, it would be nice if you let the user choose between a free month or a voucher.