User Profile
UserXYZ
SMARTY Commentator
Joined 19-06-2024
User Widgets
Contributions
Re: Outrageous incompetence
After a long discussion with the customer support I found that despite the address was correct in my account, the address in the confirmation email (the one with the subject: Your SMARTY SIM has been dispatched) was wrong. I never read that email, trusting the website. After back and forth for 2 hours, attaching screen captures with my account and the email it proved that indeed some error happened. I was sent a new SIM card which should arrive in 2-3 days. I consider this issue solved now. If possible, please delete all my posts.10KViews1like0CommentsRe: Outrageous incompetence
I requested the replacement last week and until now it hasn't arrived (probably because either it was sent to no man's land OR never sent). The worst part is that I trusted them and I decided to close my current contract (with another service provider) on 28th June. I never thought they are not able to send a simple letter.10KViews0likes6CommentsRe: Sim card activated but i haven't got one yet ?
Probably he received the email from SMARTY saying that it can be activated (not that it is activated). Then it is EXACTLY the issue I have with SMARTY: I ordered the SIM card almost two weeks ago. The first one didn't arrive. Then, the option to request a second one became active and I ordered a replacement. It didn't arrive either. I usually receive cheap stuff from China without any issues, but I can't receive a SIM card shipped from UK because the employees at SMARTY cant properly write an address.1.1KViews0likes0CommentsRe: Just enrolled in plan , told sim activated but i have not got sim card yet ?
It is EXACTLY the issue I have with SMARTY: I ordered the SIM card almost two weeks ago. The first one didn't arrive. Then, the option to request a second one became active and I ordered a replacement. It didn't arrive either. I usually receive cheap stuff from China without any issues, but I can't receive a SIM card shipped from UK because the employees at SMARTY cant properly write an address. Then, the attitude of the SMARTY customer service is disgusting: I contacted someone (under the username "Lovina") regarding this issue and 24h later I still haven't received any solution. Time is running and in 3 days I'll have no more Internet connection (and I was relying on the new contract with SMARTY).1.1KViews0likes0Comments