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[Network Issue] Service Update - Resolved

Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...

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YulianK by SMARTY Community Manager
  • 16119 Views
  • 200 replies
  • 7 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 78650 Views
  • 498 replies
  • 8 kudos

No signal at hospitals and Wi-Fi is NOT an alternative.

Hola to everyone, hope you enjoying your day.Obviously SMARTY runs on Three 3️⃣, internet is excellent, probably best within all other carriers, however why not install one transmitter at hospitals and install HSPDA/LTE repeaters inside the building?...

Montana by SMARTY Pioneer
  • 609 Views
  • 1 replies
  • 0 kudos

Porting woes

Began my port on Thursday. Still no service now at the end of Monday, so my number is useless and in this day and age that means I can't get into things like my bank. Support are totally unhelpful, not sure they really have any idea what's going on, ...

m1ke by SMARTY Maverick
  • 1832 Views
  • 4 replies
  • 1 kudos

Porting problem - Found a solution after 2 weeks

Hi All,Not sure if this would be of use to anyone but after just over 2 weeks with no inbound calls or texts, I finally found a solution.The problem was due to an error in the porting from my old provider to Smarty. After virtually every day web chat...

No cover

I've been without cover now for 20 hours and not anything from the company so I go get a cheap tesco sim put credit on it so I can ring my customers this is smart......not

Resolved! London underground wifi

I can't connect to THREE_WIFI on the underground for the  past few weeks. It asks me for username and  password. I'm on iphone. I can't change the login to use AKA as there's no option for it.  please help

J_332119 by SMARTY Maverick
  • 3684 Views
  • 6 replies
  • 1 kudos

Plan

.y plan has been paused, could you renesanční it please

Resolved! Plan

Could you renesanční my existing plan please

Conditional call forwarding active

Hi, I'm trying to make an international call, I do have the Out of plan add-on and yet the moment I try to make my call, it disconnects automatically and the following error pops out:Conditional call forwarding activeI have not set the forwarding mys...

I just want to applaud SMARTY for resolving my issue

Due to a technical issue, I wasn't able to renew my plan yesterday. And so I was left unable to make any phone calls or texts.I'd like to thank SMARTY for coming to a swift resolution and dealing with the problem.The customer service representative t...