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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 26349 Views
  • 486 replies
  • 7 kudos

Switzerland

My phone does not receive local sms in Geneva airport. I have out of plan add on. But am unable to use internet in airport as I did not receive code by SMS.  Otherwise roaming working fine

Dater cut off

Dose anyone fine that when they are on a phone call sometimes the dater is cut off until you end the call ?

Group discount

It's a bit naughty that promotional tariffs don't get the discount. When I added a family member partly to get two discounts, I saw a list of tariffs and picked the most appropriate - there was nothing saying it wasn't eligible for a group discount, ...

Mobile abroad lanzarote

Which is cheapest way for internet. Last time went abroad you just used your own data was with vodafone. Now i believe can only use 12 gig then have to pay daily which seam expensive for 2 weeks is this correct way.

Refer a Friend

Hi. My Brother, who is with Smarty, reffered me to Smarty. He sent me the referral link but i went into the main website to go with smarty and not the referal link he sent me. Is there a way that my brother can get the £10 referral fee after the fact...

Resolved! Miss three

I do miss one thing from three when l changed over the £1 coffee in neroes.  

Pwfcomp by SMARTY Maverick
  • 2154 Views
  • 5 replies
  • 0 kudos

[IMPORTANT] App and Web Login Verification main thread

Hi Everyone, Thank you for letting us know regarding your experience with the current MFA setup. Following your feedback we have made some changes and they should be live now.  Please make sure to setup your device or browser as 'Trusted' in order t...

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YulianK by SMARTY Community Manager
  • 11442 Views
  • 23 replies
  • 3 kudos

Iphone keeps pulsing between 5 bars and 3G

We are in Gran Canaria with roaming on and my phone Iphone 15 stays at 4G.. My partners phone Iphone 14 keeps pulsing between 5 bars and then 3G.  with roaming on thus no internet access.  Not sure why?  Any help please

Going abroad

Hi, I’m new to SMARTY and I’m going to Paris in may and then Rome in June. I have a iPhone 12 and I pay for 16gb data plan every month. Do I need to do anything to use my phone abroad or can I just go as it is and it will work? Or do I need to buy an...

TommyH by SMARTY Pioneer
  • 986 Views
  • 1 replies
  • 0 kudos

WiFi calling

My phone signal at home is very poor and I rely on WiFi for access to services. Can I make my phone switch to WiFi operation? Sometimes when I return home, my phone takes ages to swap to WiFi calling. I am using iPhone SE (current model).

Resolved! Sweep

How can we clean our communities 

Georgia08 by SMARTY Pioneer
  • 1280 Views
  • 2 replies
  • 0 kudos