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[Network Issue] Service Update - Resolved

Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...

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YulianK by SMARTY Community Manager
  • 18784 Views
  • 200 replies
  • 7 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 85216 Views
  • 499 replies
  • 8 kudos

Help with sim

Hi I have requested for my old number to come over to smarty. But when the sim has arrived the number is really easy to remember and I would like to cancel transferring over..what do I do please 

Voicemail commands

HI,I am new to Smarty and I have just received my first voicemail message.  While I hear the commands to listen to my messages, it does not tell me how to delete a message, skip to next etc.  Is there a voicemail commands guide?  Most importantly how...

Forcing Wi-Fi Calling

Hi, is there a way to force my phone to use Wi-Fi- calling ?  my phone signal strength at home is at a point where Wi-Fi calling cuts in and out many times a day .  I would like to use Wi-Fi calling permanently at home as the call quality is much bet...

Chris1 by SMARTY Pioneer
  • 2391 Views
  • 3 replies
  • 0 kudos

Cancel SMARTY & Porting of old number

Dear Smarty,my worst fears about moving from my existing network provider to smarty have been confirmed. The lack of efficient communication using your chat services is now causing anxiety and frustration. I started my activation nd porting this morn...

Enough is enough - eSIM *now*

As per $subject. It is now inexcusable for Smarty to not support eSIM. 3 UK support it, yet are limiting it to post-paid, with prepaid excluded. This is not acceptable. Why are *all* US carriers supporting eSIM for post *and* pre-paid, even before Ap...

Customer Care Experts

I am a new customer in the process of activating my Smarty SIM and porting my old number to Smarty.I am curious to find out what the average wait time is for a customer care expert to make contact?So far I’ve been waiting 18 minutes with a “Not seen ...

Different speeds for phone vs router - same sim card

I'm using a Smarty sim in my phone and getting 40-50mb/s but when I transfer the same sim, in the same spot in my house, I then only get 5-10mb/s.Google Pixel 6 / Huawei 4g router B535 (previously bought via Three)Does Smarty throttle connection when...

Official update

Has Three or Smarty made or going to make an official statement to it’s customers on the circumstances of the outage. The quality of service for people receiving calls on the network has been terrible for days, today I get continuous pop ups telling ...

L_1498708 by SMARTY Rookie
  • 485 Views
  • 0 replies
  • 0 kudos

fraud warning

the bottom message is the fraudulent one, the link is not the smarty website, the lik is not https which is a red flag and it says to text a 5 digit shortcode which are not even supported on smarty so the message is fake. if you recieve a message lik...

No calls or texts for 9 days and counting...

I haven't been able to receive calls or texts since transferring to Smarty 9 days ago - my family can't contact me in an emergency, my children's schools can't contact me in an emergency, I can't access internet banking or any other service that uses...

aowaad by SMARTY Maverick
  • 6024 Views
  • 7 replies
  • 1 kudos

plan renewal

Hi,My plan ended today and I am thinking of moving to a different provider as they have better package deals and prices, Is there anything you can offer me in order for me to stay?

Data usage on 4g router

I have just purchased a iogiant 4g router to use when I am away. I installed my new smarty sim on Friday to test it st home in the UK and have brought it away with me.I initially bought a 2mb plan, which I know is very small but just initially want t...

tplink tapo camera wan connectivity

Hi,Hopefully not double posting as although I posted once and my 'stats' say I have 1 post, I cannot see it anywhere, unless in some moderation process for 1st post? Essentially I am trying to get my Tp-Link Tapo C325 WB security cameras working with...

anonimo by SMARTY Pioneer
  • 957 Views
  • 0 replies
  • 0 kudos

Tp-link tapo cameras not connecting

Hi,I have recently installed a Zyxel lte3316-m604 4g router to use with my smarty sim.Connectivity is fine, both for general internet activity and VOIP.However, my TP-Link Tapo C325WB Security Cameras would appear to be having problems communicating ...

anonimo by SMARTY Pioneer
  • 487 Views
  • 0 replies
  • 0 kudos

Connection

It’s not letting us connect to the device we put the password in and it’s saying it’s incorrect