Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Hi I have requested for my old number to come over to smarty. But when the sim has arrived the number is really easy to remember and I would like to cancel transferring over..what do I do please
HI,I am new to Smarty and I have just received my first voicemail message. While I hear the commands to listen to my messages, it does not tell me how to delete a message, skip to next etc. Is there a voicemail commands guide? Most importantly how...
Hi, is there a way to force my phone to use Wi-Fi- calling ? my phone signal strength at home is at a point where Wi-Fi calling cuts in and out many times a day . I would like to use Wi-Fi calling permanently at home as the call quality is much bet...
Dear Smarty,my worst fears about moving from my existing network provider to smarty have been confirmed. The lack of efficient communication using your chat services is now causing anxiety and frustration. I started my activation nd porting this morn...
As per $subject. It is now inexcusable for Smarty to not support eSIM. 3 UK support it, yet are limiting it to post-paid, with prepaid excluded. This is not acceptable. Why are *all* US carriers supporting eSIM for post *and* pre-paid, even before Ap...
I am a new customer in the process of activating my Smarty SIM and porting my old number to Smarty.I am curious to find out what the average wait time is for a customer care expert to make contact?So far I’ve been waiting 18 minutes with a “Not seen ...
I'm using a Smarty sim in my phone and getting 40-50mb/s but when I transfer the same sim, in the same spot in my house, I then only get 5-10mb/s.Google Pixel 6 / Huawei 4g router B535 (previously bought via Three)Does Smarty throttle connection when...
Has Three or Smarty made or going to make an official statement to it’s customers on the circumstances of the outage. The quality of service for people receiving calls on the network has been terrible for days, today I get continuous pop ups telling ...
the bottom message is the fraudulent one, the link is not the smarty website, the lik is not https which is a red flag and it says to text a 5 digit shortcode which are not even supported on smarty so the message is fake. if you recieve a message lik...
I haven't been able to receive calls or texts since transferring to Smarty 9 days ago - my family can't contact me in an emergency, my children's schools can't contact me in an emergency, I can't access internet banking or any other service that uses...
Hi,My plan ended today and I am thinking of moving to a different provider as they have better package deals and prices, Is there anything you can offer me in order for me to stay?
I sometimes get the "No SIM Available" message on my Iphone while my friends around me have no problem with their SIM cards.What can I do to stop thatThanks for your help!
test4
test post 2
test post 3...
Trying to use data on phone whilst out but just keeps saying emergency calls only and can't connect to anything
I have just purchased a iogiant 4g router to use when I am away. I installed my new smarty sim on Friday to test it st home in the UK and have brought it away with me.I initially bought a 2mb plan, which I know is very small but just initially want t...
Hi,Hopefully not double posting as although I posted once and my 'stats' say I have 1 post, I cannot see it anywhere, unless in some moderation process for 1st post? Essentially I am trying to get my Tp-Link Tapo C325 WB security cameras working with...
Hi,I have recently installed a Zyxel lte3316-m604 4g router to use with my smarty sim.Connectivity is fine, both for general internet activity and VOIP.However, my TP-Link Tapo C325WB Security Cameras would appear to be having problems communicating ...
It’s not letting us connect to the device we put the password in and it’s saying it’s incorrect
