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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
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Resolved! Out of plan add on not working

I an currently on holiday in Vietnam having traveled from the UK. I purchased an out of plan add on which worked up in Hanoi, it ran out so I purchased another one and having traveled down to de nang I can not get a mobile signal.Any help please.  

Resolved! Roaming

Hi Currently in Tenerife. How do I use my data WiFi is off mobile data is on. Do I need to turn roaming on even though it says might incur significant charges. Probably dumb question but I don’t want any shocks

Resolved! Roaming

How do I set up roaming - the 8-point set of instructions doesn't seem to apply to me.  When I open (1) "Settings", I don't get "Wireless and Networks" or "Connections" - I get "Other wireless connections".  Step (2) is to tap "more", then (3) "Open ...

Grimbo by SMARTY Pioneer
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Resolved! Roaming

New to Smarty and despite changing the APN MMS , was unable to get roaming in Spain. On returning to uk I realised that I had a space between mob.asm.net so it read mob. asm.netUnable to get a satisfactory answer from any Smarty technician as thru do...

Remove user from Group

Hi my partner is having trouble removing an old unused account from her group. We have contacted web chat and they say they can't do it even tho they have managed to do it to my account. It's an account that has been cancelled a year ago. She gets th...

Voicemail from abroad

I have received the below messageYou have 1 new Voicemail(s).Call +447782333123 to listen.When ring the number, says my pin is not set up and I need to ring back from SMARTY number, but I'm actually ringing from SMARTY sim? Any advice please    

Activation query

Hi how can I tell if the sim has been activated ?it’s for a mobile wifi I can’t get an internet connection but can see the device on my networks ? Thankyou Donna 

Resolved! No service

I cannot believe it I paid my bill in full 3 days ago and yet this morning Christmas day I am unable to use my phone , my service has been cut off , this will cost Smarty a customer. Will now find a more reliable provider .