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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
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Web chat left open

Hi I am left with a web chat open & hence I cannot contact Smarty, there is no option to open a new chat? The agent I was talking to previously is now not responding & I have an urgent issue I need support on. Is there an email address for customer s...

Why is the network so slow?

This network is the slowest I have ever experienced. Why is it so slow but boasts 5G speeds?I have read a few posts which all mention the same problems. 

Moving my wife from Three to Smarty

Hi, currently have a SMARTY SIM for my daughter and I am looking to move my wife from Three. I noted there is a Winter offer of 15GB for £7 which will be ideal for her. But if I try to do it via a Group it seems I get either 8 GB for £ 6.30 (10% off ...

Airtime Rewards

It would be good if Smarty joined Airtime Rewards. I used the money I received from Airtime in to my O2 balance and made donations to charity like Children in Need and others.

Major Port-in Issues

In the same manner as @Jaybird I have encountered a major issue when porting my number from Vodafone to Smarty. I was told at the outset that there were "difficulties" that was going to create a delay with porting the number. Also, within 24 hours, I...

Energy Apps

What nifty apps do you Smarty Smart people use to monitor your energy.  I use Loop and Hugo

Mobile data not connecting

I joined smarty a little after 8pm yesterday  and  I can't connect to my unlimited data  and can only use a wireless connection and not the data I paid for.

Competition texts

I am in a £10 month sim only plan. I would like to enter competitions on radio and tv that you have to text but I can’t. How do I get around this? 

Pac code

Hi I’m trying to transfer my number over to smarty but my pac code isn’t working 

Amazon Voucher Competition

Currently on holiday in Spain with the family 3 out of 4 of us on Smarty, calls 4g all free, the other family member on EE charged £3 per day 路‍路‍ told him to get smarter with smarty

Contract

Hi I have two questions 1. Does my contract end after the one month or do I have to cancel it?2. I now have my unlimited mobile data but safesearch cannot be turned off and it confused me as to why.

3 contract

Can I get out of a 3 contract that has 10 mths to run so I can take advantage of smarty

100$ Amazon gift card

The best hack/bargain I had was buying my mifi box and putting a Smarty sim into it. When I’m travelling in my Motorhome, I don’t have to hotspot from my phone, I can just use that for my work computer, and iPad.

Smarty offer 5g

Smarty offer 5g where it's available on there adds, and website, but don't mention it's for a limited amount of phones they have tried.I have a phone which is 5g compatible the nokia x20 and it works perfectly with other providers on 5g, but they can...