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USA roaming cannot make/receive calls

Have been in New York and now Fort Lauderdale and my phone cannot make calls. Data works fine.As soon as I try and make a call, it immediately says 'call ended' with a short beep.Am very confused because the data element works without any issue (as I...

Xbox series s

Hi cannot connect to xbox series s using tp-link M7350 unlimited data plan, my phone and win 11 laptop works fineCan anyone help?Gary

Resolved! Mobile wifi speed

Hi, I am getting download speeds of approx 1.5mbps, shouldn't I be getting faster speeds.Any ideas how to increase the speed, thanks for any help. Regards 

Switzerland roaming charges

Hi, my relatives are on O2 and EE and are both able to use their roaming for free in Switzerland.Three charge £2 per day for 12gb(regular roaming usage)Smarty on the other hand, you've got to buy min £5 add on credit. Which....£5 will get you ONLY 25...

Jaisunny by SMARTY Pioneer
  • 2513 Views
  • 4 replies
  • 0 kudos

WiFi calling working from overseas yes or no

The help pages say it doesn't work from overseas and didn't for me in June but today I received an email from Smarty saying WiFi calling can be used to save money. "6 steps to get your SIM set for summer "

Apple Watch Ultra

After 30 years moved away from Vodafone. Delighted with SMARTY for my iPhone and iPad, however I’ve now lost Apple Watch connectivity as SMARTY don’t support e-sims. Happy to sign up with another Network to get the connectivity to my watch that I enj...

Using my free SIM

I received a free smarty SIM with a mobile wifi device but when signing up to a data plan it says my SIM will be delivered in 2 working days. Is there any way to active the SIM I already have without waiting for the new SIM?

WaybackMachine

Hi, I'm trying to access the internet archive facility "Wayback Machine", but your system blocks it as adult content. It is just an archive of the internet, please could you remove it from your blocking. thanks  

Namitch by SMARTY Pioneer
  • 1612 Views
  • 3 replies
  • 1 kudos

Resolved! Ported to wrong sim card with a group

I have  ported a phone number to a data card in my group rather than a phone sim. Any idea how I can sort this out?  Can Smarty swop the numbers over or do I have to mess around getting PACs and moving numbers about?Newbie!  

Bensimgym by SMARTY Pioneer
  • 1429 Views
  • 3 replies
  • 0 kudos

Data usage

Hi, I am new with smarty and opted for 4G of data. I was previously with 3 and barely reached 4G ever in 5+ years. Just once I think when I was on holiday it was close but I have never went over. First week with Smarty I ran out of data in less than ...

Setting up a family on smarty

Hi, I'm brand new to Smarty. I've managed to set me up, but can't work out how to add the children (who are under 18 so can't have their own account according to Smarty. DO I have to set up their accounts and my name and then group them together? If ...

Resolved! Oppo reno 8 pro WiFi calling

Does anyone know if WiFi calling works with the oppo reno 8 pro handset? Used to use a oneplus 10 pro with my smarty sim and no problems but the reno isn't showing any WiFi calling symbol in the status bar even when there's no network signal. 

Customer service

Having finally got round to making contact in regard to a small billing problem, I got in touch using the email facility.My issue was dealt with incredibly quickly by an agent name Sohail. The matter was, as stated, dealt with speedily and Sohail’s r...

User unfriendly

Why oh why is it always long winded using a smarty account… nothing is simple… just time consuming asking the community!!!!why can’t things just be available full stop !!!

Login code

Why do l have to get a code every time l login with smarty ? Even on the same device?

Resolved! 'unknown' IP address on new log in emails

Hi. Has anyone come across the  'New log in' emails, where an 'unknown' IP address is mentioned in the device details box. This address is certainly not mine, and the same one appears on every email regardless of where I log in. unknown (2.126.47.136...

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jassingh by SMARTY Motivator
  • 1583 Views
  • 2 replies
  • 0 kudos

Data only USB dongle

Hi allAsking for an elderly friend.He is looking to get a USB dongle with a data only SIM to give him internet access in his house.I can see there are e.g. £5 for 2GB plan which rolls over each month.My question is will my friend need to buy a USB do...