Auto-renewal issues when changing plans
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28-03-2024 21:43 PM - edited 28-03-2024 21:56 PM
I've recently joined Smarty and paid for the £10 (60 GB) plan on 8th March and turned auto renewal payments off. I have now decided that I would like to change to a cheaper plan but read you have to turn auto renewal back on to change it. However when I turn auto renewal back on it's asking to take payment of £10 and sends a verification code to complete payment! Why is this happening? TIA
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31-03-2024 17:51 PM
@Belinda_2576575 You may need a web chat with Support Team to sort this out for you.

