Calling all Unlimited Plan customers…

[NealP]

We’re keen to hear from you and how we can enhance your experience with SMARTY so we have a few questions for you. You don’t have to answer them all, you don’t have to write pages and pages (unless you want to), we just really want to know how you feel about your plan and how we can make the experience better. Please be honest, feel free to make suggestions, you won’t hurt our feelings (I can cry in private), and we might be able to do something about some of them. (No promises.)

• Why are you on an Unlimited plan? Do you stream a lot of TV? Do you send hi-res images and video around?
• Do you use it overseas? Do you feel 12GB suits that need? Do you use an EU data pass to unlock the rest of your data when in Europe?
• What can do to make things better (other than reducing the price; that’s obvious and we all love a bargain)? Longer data passes? Non-EU passes? Rewards on your anniversary? No idea is off the table. (Might not be achievable, but no harm in asking, eh?)

Of course, if everything is OK and you’re happy, post that too. Contentment is fine.

Thanks

[JimEGB]

I got a good unlimited deal a few months back (£15 for 15 months or so). Unfortunately it is often unusable, my network coverage is apparently (Excellent) in my area according to the site, however I am lucky to get 1-2mps and often it is under 1mps, and is pretty much unusable. According to the network status there are no issues. This has been the case since I got Smarty around 4 months (I think) ago. So in a nutshell, great deal...if it worked. If I look for masts using the OpenSignal app, there is a Three mast just two roads away (about 2 minutes walk) from where I am. I have tried a Lebara SIM just to see if there was a difference, or if it was my device, and received around 30-70mps, and the mast for Vodafone was further away.

I am not sure if there is anything Smarty can do about things like this, as it is presumably down to Three, but that has been my experience so far.

[TimBark_2277776]

I use a data only SIM for streaming WiFi to an Alexa device and TV in a camper van, via a 5G router. It works in UK but doesn't work in France... and 12GB would be too small a limit for the time periods involved