plans

65 Topics

My New SIM hasn't arrived
Ikeep getting emials to complete set up but with no SIM I'm a bit stuvk
Benolio
08-04-2026 Place Chats & Hacks
16Views
0likes
2Comments
Smarty Groups.
I've just come over from sky to smarty with their offer off 50 GB for £8.00 deal and I'd like to transfer my other sky SIM rolling contract over to smarty as well and join smarty group, but how do I do this? Do I select a deal and transfer the other SIM over then join smarty group?
Solved
ADAMMOO_4081219
07-04-2026 Place Chats & Hacks
12Views
0likes
2Comments
I am regret purchase this line
I has this line on 2rd March, with plan of 40gb of £17 monthly, l cannot able to use the data for once, because it my second line. I try to chat for help to change my plan or cancel. Not through. I am cancel the subscription on my account, can anyone help how to reach the customer care service. Please
FolukeA_4034665
05-04-2026 Place Chats & Hacks
56Views
0likes
2Comments
Social tarrif
I have tried to get the social tarrif more than 3 times by going through the process and still hasn't been sorted. My plan has ran out today and I should be paying for the social tarrif this month but im not getting the option.
CHRISTO_14477
12-03-2026 Place Chats & Hacks
24Views
0likes
1Comment
100gb used in a matter of days!
I've been on the 100gb tarrif since joining SMARTY, yet a couple of days ago I got a message up saying I'd run out of data. I use Facebook and Insta on my phone. SMARTY are ripping me off.
GingerTeN
24-02-2026 Place Chats & Hacks
47Views
0likes
0Comments
Spending cap
I have just joined Smarty. Is there a way to prevent myself, and other members of my Group Plan, incurring any out-of-plan charges? Other networks that I have used previously have a spend cap facility, which could be set to zero. Does Smarty have anything similar?
Solved
SimonMe
19-02-2026 Place Chats & Hacks
78Views
0likes
3Comments
03457 phone number
I need to phone an 03457 number but my plan doesn't cover calls to this number. How can I add this? Thank you for any advice.
Solved
LouiseY_2029378
07-02-2026 Place Chats & Hacks
45Views
0likes
3Comments
Pay as you go Sim
I've brought a SIM card from the store I've activated it and topped up but I think I've paid for a monthly plan instead of pay as you go
Solved
davkinse66
28-01-2026 Place Chats & Hacks
424Views
0likes
1Comment
Visual Voicemail
Any plans for Visual Voicemail for SMARTY and any other networks that use the 3 network infrastructure? Voicemail is quite 1990s in that it delivers a text with a just a phone number, so you have to dial voicemail in order to identify who the caller actually is? Most of the other networks in the UK now offer this feature (or hybrid notification by icon and caller info). 3 network in Hong Kong have visual voicemail, so why doesn’t the UK have this feature?
Solved
Michael_T
22-01-2026 Place Chats & Hacks
38KViews
23likes
46Comments
The group plan 'upgrade'
To make sure I understood, if I want to change to mix group plan of 16gb / £7.2, I have to give up my 24gb / £7, which I use now? Therefore pay more and get less, just so I can be....in a group? It seems that when you change to group plan - which would be great to manage entire family - you also have to choose different plans. Am I seeing right? Cheers
Solved
GeorgeF_3735325
13-01-2026 Place Chats & Hacks
42Views
0likes
1Comment