Forum Discussion
Charged twice on same account
I have a single mobile number account, I've been charged twice but for different plans, I've messaged CS but got no reply.
TIA of assistance
3 Replies
JamesRo_2597010 What does your Account Dashboard show in terms of current plans and purchase history.
As far as I am aware, the only way you could be charged for more than one plan is if you also have a separate 'nickname sim' or group member and then you pay for all plans within your group.
It states 50gb promotion, my point is they've taken two payments from my bank on the same day for the same amount £8.
Thanks for your assistance, why can't smarty just answer or sort it out,🤔
JamesRo_2597010 The reason is that you are not writing to them on this Community Forum and so they do not read these posts.
Start a web chat and you should get a reply within a reasonable time.
