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NealP
Team SMARTY
Joined 4 years ago
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Re: Calling all Unlimited Plan customers…
Kikujiro Thanks for that and none of you comments are outside of our expected responses. Some of those are being worked on (no promises and no further info). I certainly think some kind of reward could be useful. (Of course the EU roaming is only for EU countries, hence why Turkey isn't covered.)Re: Calling all Unlimited Plan customers…
Thanks, TimBark_2277776; valuable comments. The France thing is confusing; something we can look into. I assume you've set the device up for roaming? https://smarty.co.uk/roaming-setup Completely understand the 12GB comment. One of the reasons we're asking these questions; what can we do to keep you happy. Thanks again.Re: Calling all Unlimited Plan customers…
Thanks for the info, JimEGB, and thanks understanding the extent of how much SMARTY can do. Let me pass that to info to people who are closer to the network than me. Not saying anything can be done but valuable feedback. If we're setting an expectation too high, perhaps we need to do something about it. Basically, network coverage checker might not be accurate enough, and that sets that expectation to a level, both on coverage and performance, which might not being achieved.Calling all Unlimited Plan customers…
We’re keen to hear from you and how we can enhance your experience with SMARTY so we have a few questions for you. You don’t have to answer them all, you don’t have to write pages and pages (unless you want to), we just really want to know how you feel about your plan and how we can make the experience better. Please be honest, feel free to make suggestions, you won’t hurt our feelings (I can cry in private), and we might be able to do something about some of them. (No promises.) Why are you on an Unlimited plan? Do you stream a lot of TV? Do you send hi-res images and video around? Do you use it overseas? Do you feel 12GB suits that need? Do you use an EU data pass to unlock the rest of your data when in Europe? What can do to make things better (other than reducing the price; that’s obvious and we all love a bargain)? Longer data passes? Non-EU passes? Rewards on your anniversary? No idea is off the table. (Might not be achievable, but no harm in asking, eh?) Of course, if everything is OK and you’re happy, post that too. Contentment is fine. Thanks
