Calling all Unlimited Plan customers…

I’ve moved from SMARTY to iD Mobile because they’re cheaper. Here are my reasons for having an unlimited plan:

1. It brings me peace of mind. I wouldn’t consider myself a heavy user, but I do stream live TV, on-demand content including YouTube, and music. I also browse the web, send and receive emails, use various social media platforms, and communicate using VoIP and a variety of messaging platforms. I also use my mobile device as a hotspot occasionally, usually when travelling so I can use my laptop for all of the above reasons. 

2. I do use it abroad, but the 12GB fair usage SMARTY offer isn’t enough. My current provider has a 30GB fair use policy. I use, on average, 22GB of data when travelling abroad.

3. Increase the 12GB roaming limit, offer rest of world roaming passes, direct debit, eSIM and smart watch support would be nice too.

I’m on the Unlimited plan mainly because I stream a fair bit of YouTube and high-quality music, and it's really handy for tethering when I’m travelling around the UK — saves me from patchy Wi-Fi.

Roaming is where it feels a bit tight though. The 12GB cap doesn’t stretch far at all, and I’ve actually looked at iD Mobile as an alternative because of that. Would be great to see a higher EU roaming allowance. Also, if roaming could be extended to places like Turkey, that would be a huge plus.

It’d also be super helpful to have WiFi Calling work while in Europe — sometimes mobile signal is patchy indoors, and that feature would be a lifesaver.

Would also love to see some kind of reward on birthdays — doesn’t have to be big. A cheap coffee and a bit of cake would be a nice touch!

And I know it’s been brought up before, but adding eSIM support would be great — hope that’s still on the radar.

Im on unlimited also and while living in the middle of nowhere I'm quite happy with the service. The best signal I can get is ~96dBm usually stays at 100dBm, but it's just enough to tether video streaming services at 720-1080p. Online gaming is not really possible due to unstable ping, but it is what it is. Just International calling rates to nearby EU I find a bit pricy. 19p/min when your parent network on pay&go asks only 3p/min is a bit strange. 

We use it in the caravan Avtec WiFi unit to stream TV and to send and receive pictures, messages from all our smart phones. Been using Smarty for some time now with no issues but are on holiday in mid Wales and have no signal onl 3G which is of no use but is the first time ever with no signal. Love Smarty and all the team 😎 C J Howett 

I use a data only SIM for streaming WiFi to an Alexa device and TV in a camper van, via a 5G router. It works in UK but doesn't work in France... and 12GB would be too small a limit for the time periods involved

I got a good unlimited deal a few months back (£15 for 15 months or so). Unfortunately it is often unusable, my network coverage is apparently (Excellent) in my area according to the site, however I am lucky to get 1-2mps and often it is under 1mps, and is pretty much unusable. According to the network status there are no issues. This has been the case since I got Smarty around 4 months (I think) ago. So in a nutshell, great deal...if it worked. If I look for masts using the OpenSignal app, there is a Three mast just two roads away (about 2 minutes walk) from where I am. I have tried a Lebara SIM just to see if there was a difference, or if it was my device, and received around 30-70mps, and the mast for Vodafone was further away.

I am not sure if there is anything Smarty can do about things like this, as it is presumably down to Three, but that has been my experience so far.

I have an unlimited plan as a connection via a backup router. My internet is not the most reliable being with a small independent fibre provider. There are 6 of us in the house and tethering off my phone just isn't great. I probably don't need unlimited but it's better to have more than less.bmy phone has always been unlimited which uses I'd but I hardly use data nowadays but I'd rather have it. My own improvement would be speeds especially where I am recently during the day I'm seeing 5ish Mbps so not usable for much during the day.  I haven't used overseas but did a few years back via three and that was fine but I think the data limit is poor. 

I use SMARTY UNLIMITED to tether my laptop and as a hotspot for my tablet because it is a lot cheaper than buying a broadband package.  I download a lot of videos from YouTube and the speed is very good to excellent.  I have had no problems with the service since joining in July 2021.  However, I have probably jinxed it now 🤣.

I'll be testing SMARTY across Spain and Switzerland next month, and i think i will very likely need to use an EU data pass as i have in the past with other networks. But in the UK I've noticed the data connection has very slightly improved in the last few weeks. I don't have unlimited data on SMARTY as I have multi gig fibre at home,  and my data use away from home is no more than 200gb a month.  You really need to adopt support of RCS for Google phones though and a few other network oddities on SMARTY as compared to a direct connection with three or Vodafone.

I'm on unlimited and ONLY bought it for tethering my pc. I do some minor connectivity thru mobile hotspot too but that doesn't even make 1% for a couple of devices. 

I ask this respectfully as the person who answered my chat query, couldn't understand what I was asking, amde clearly obvious by their replies, how do I get to speak to someone who can speak english well enough to deal with my query ? My recent post and chat history show what I am talking about.