Forum Discussion
Calling all Unlimited Plan customers…
I got a good unlimited deal a few months back (£15 for 15 months or so). Unfortunately it is often unusable, my network coverage is apparently (Excellent) in my area according to the site, however I am lucky to get 1-2mps and often it is under 1mps, and is pretty much unusable. According to the network status there are no issues. This has been the case since I got Smarty around 4 months (I think) ago. So in a nutshell, great deal...if it worked. If I look for masts using the OpenSignal app, there is a Three mast just two roads away (about 2 minutes walk) from where I am. I have tried a Lebara SIM just to see if there was a difference, or if it was my device, and received around 30-70mps, and the mast for Vodafone was further away.
I am not sure if there is anything Smarty can do about things like this, as it is presumably down to Three, but that has been my experience so far.
Thanks for the info, JimEGB, and thanks understanding the extent of how much SMARTY can do. Let me pass that to info to people who are closer to the network than me. Not saying anything can be done but valuable feedback. If we're setting an expectation too high, perhaps we need to do something about it. Basically, network coverage checker might not be accurate enough, and that sets that expectation to a level, both on coverage and performance, which might not being achieved.
Thanks for the response. I think it might be to do with the amount of people using the local masts. I live in a heavily built up student area, which might mean mast congestion possibly. I have noticed the speeds are much better late at night, from around 0.30mps in the day, to 5-6mps or more after around 11pm, although this varies. Again, I realise there may not be much SMARTY can do about it, but giving the feedback in case it is useful 🙂 I should also say I am using 4G, my phone isn't 5G capable, so I can't comment on 5G speeds.
