Any plans for Visual Voicemail for SMARTY and any other networks that use the 3 network infrastructure? Voicemail is quite 1990s in that it delivers a text with a just a phone number, so you have to dial voicemail in order to identify who the caller actually is? Most of the other networks in the UK now offer this feature (or hybrid notification by icon and caller info). 3 network in Hong Kong have visual voicemail, so why doesn’t the UK have this feature?
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Thank you for feeding back on this matter Louis. I am disappointed to hear that you have no plans to introduce this, given the 3 infrastructure in other countries does have this feature, and many competing UK networks also have it. I’ve seen many posts from people on 3 network (and MVNOs running on it) who are equally disappointed with the lower spec voicemail service on offer…so, perhaps something for future consideration to bring the standard up to other networks?
Just jumping on the bandwagon with this one. Visual voicemail isn't some new feature that's owned by one provider. Is there any update on this @LouisK? The whole calling a number from a text thing and actually having to listen to each voicemail is not great.
PS. I know I can skip etc, but that's not the point.
I'm also disappointed and frustrated by this, it is genuinely enough of a deal breaker that I'm looking at alternative 30 day contract options.
Visual Voicemail becomes even more useful in the next major iOS release with a feature called Live Voicemail - you'll be able to screen voice mail calls and decide if you want to pick up, as it will do text-to-speech to type out what the person is saying! So useful for rejecting spam calls, or jumping on an important call that you didn't have the caller's number saved for.
Respectfully, that's an assumption on your part, both that the cost of implementing this would need to be passed onto customers, and that "the vast majority" of customers wouldn't want it. 🙂
Smarty have added features before without increasing costs for customers, such as WiFi Calling, 4G calling and free WiFi on the London Underground. I doubt many customers were clamoring for those either, but I'm sure those in poor signal areas now find them valuable.
If cost is a concern, they could offer it as an Add-On, although it is included at no extra cost on most other networks (including other 30 day contract providers) and will only become more valuable with the upcoming Live Voicemail feature.
@node Please read what I said again. I'm not sure who will pay any associated costs if not the customer - will the shareholders gladly give up some profit?
I also didn't say that the vast majority would not want it - I said that they want a good value down to earth service that does not tie them in for a long period.
@TedM The 'bean counters' (accountants) will be looking at how many customers they would attract by having such a function and then will set that against the cost of introducing it.
If there ain't no profit, it ain't likely to happen.
I wonder how many customers actually leave as a result of not having that function. I think the fact is that very many customers stay because they get a good value-for-money service, albeit without some of the frills.
Is this like a feature only on iOS or is it on Android as well? I've only seen a lot of hype for this from iOS users though .. I don't think my Android supports a live voicemail feature like this 🤔
Visual Voicemail has been available since Android 6 Marshmallow, but is not widely available, nor known about for some reason.
‘Thumbtel”, a London based company, offer a paid app called “HulloMail” available for both Android and iOS, which is a very capable replacement for iOS Visual Voicemail.
@Richard_2395043 You must accept that, for many customers, this is not a deal-breaker.
A lot of us are more interested in a good value-for-money network that allows us to call, send messages and use some internet.
It's a case of "gorses for courses" and I do understand that there are some who have different priorities.