โ03-07-2023 01:37 PM
Hello,
Ringing mobile to mobile is fine, no issues.
However, when I ring official business etc. such as The doctors, companies such as Virgin Media, I am guessing anyone that uses a business line other than a mobile, the conversation cuts out/delayed and it is even worse on loud speaker.
There is nothing wrong with my phone as it works normally with mobiles and my partners on Smarty and it does exactly the same with her mobile.
Has anyone else experienced this?
โ03-08-2023 01:48 PM
Not come across this before.
Are you always making calls from the same place i.e. home? Does the same thing happen when you make such a call from somewhere completely different?
โ03-10-2023 07:49 AM
Yeah same thing happens in a different location
โ03-09-2023 01:31 PM
Hi mine is doing the same, when ever I ring the doctors or housing its cutting off or they can't hear me. There is nothing wrong with my phone and it works fine with my giffgaff simcard in.
โ03-10-2023 07:48 AM - edited โ03-10-2023 07:49 AM
Unfortunately seems like a SMARTY problem then ! Thanks
โ03-09-2023 02:32 PM
I've not experienced this issue using SMARTY @MistaWood.
Sounds like there might be a network fault/problem with routing calls from mobile phones to landlines.
These faults can occur from time-to-time, but getting an answer from the service provider can sometimes be tricky.
โ03-09-2023 03:20 PM
Can I check that you are able to call standard land line numbers? you can check your network status here, as we may be doign work on your local mast https://bit.ly/3EzWp6u
โ06-24-2023 02:13 PM
Having the same issue but only when connecting to companies with call routing software. Perfectly fine on calls to normal landlines and mobiles.
โ08-08-2023 01:22 PM
We can't call landlines at all at the moment
โ08-21-2023 04:36 PM
I'm also having this problem. always company landlines, not mobile phones. It's happened quite a few times to me making calls at home, but today it happened while I was out and about in central London.
Is this a SMARTY issue or a 3 issue?
Doesn't matter how cheap SMARTY are, if this issue can't be resolved I'm moving to another company.
โ08-21-2023 07:46 PM
@GordonG_1943421 The question that has been asked is are those numbers standard landline or are they 'internet' style numbers; by that I mean the 0203 numbers that a lot of compnanies seem to use and the call is then routed through to someone in another office/ at home?
โ08-21-2023 08:04 PM
Thatโs what I wonder @MSF @GordonG_1943421
I have rung both my local hospital and BT Broadband today, without issue, and both have those โPress 1 for this, Press 2 for thatโ phone systems.
I wonder if these particular โlandlinesโ are indeed voip landlines masquerading as landlines, and itโs their call routing to other landlines / mobiles that is causing the real issue.
โ08-21-2023 09:16 PM
The one today was a Press 1 number. The local housing association might be, I can't recall. My local garage definitely isn't.
โ08-21-2023 09:13 PM
One was an 0331 number but the other two (where I've had the same problem a number of times) are local businesses with 0208 numbers