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Intermittently not receiving calls

AmandaJo_481218
SMARTY Pioneer
SMARTY Pioneer

Frequently when my husband and three other people that I know of call me, my phone doesn't ring and there is no call history. From their side it rings until the voicemail picks up. If they leave a message i get a text message but still nothing in the call log. Other people can ring and the call comes through everytime.

I have tried everything smarty have advised. Sim out. Phone reset. I did replace my phone in January so could be a phone setting, but I did a soft reset which didn't fix the issue. I don't know what to do next. 

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