account problems

[GordonE_1319004]

Try to helpmy son activate a sim,    he entered details  to make an account  the page comes back as already in use, but the problem he has never had a Smarty account.   We cannot get round anything to activate or buy a package.

urget help needed 

[MSF]

@GordonE_1319004 As it is an account issue, you will need to web chat with Smarty Support for them to investigate.