User Profile
PeterLa_2190512
SMARTY Pioneer
Joined 27-02-2025
User Widgets
Contributions
Re: Call Divert FRAUD suspected
I appreciate the time taken by respondents to provide answers relating to my concerns about a possible scam attempt to extract personal information from me. The responses have provided reassurance so I very much thank those helpful people. I would have preferred to have raised my concerns directly with Smarty (had it been possible) and engaged their expertise and knowledge of the communication industry in providing a definitive response. Instead, Smarty appear rely upon the innate knowledge from within a community forum to discharge that function on their behalf. This is probably a cheaper option but it also allows Smarty to dilute its responsibility for customer care. Some may feel that this is acceptable in the pursuit keeping costs low although I question how far organisations should be permitted to go to ignore questions raised by customers. Personally, I expect organisations to act professionally and with consideration when providing a service rather than relying upon discussion from external parties to provide possible answers to queries raised. I do not intend to cause offence to individuals that offer assistance through their thoughts and suggestions as I appreciate that they provide valuable help to people like myself that have areas of ignorance. I apologise in advance to any who disagree or are offended with my view.1.8KViews1like3CommentsCall Divert FRAUD suspected
A caller phoned me claiming that they had received a missed call from my phone an hour previous; I had not used my phone that morning. The caller was adamant that they had received a call from my number and wanted to know if I was a business (I am not/never have been) and asked me several times. Subsequently I am wondering if my number has been copied/cloned and tried seeking advice from Smarty, to no avail as they appear to put profit over security/customer support and hide behind their Kafkaesque website to prevent contacting them. Any suggestions before I approach Ofcom to complain of Smarty's failure to engage with me?1.9KViews0likes8Comments