EU ROAMING MESSAGE

[paulchi_1845592]

Just rx'd this message with regards to my sons sim, he is abroad on a school trip:

Just to let you know, you’ve nearly reached our 12.00GB EU fair use data limit this month.

You have remaining 10.18GB

Is this telling me he has 10.18gb left or less than 2gb left?

If 10gb why the message?

thanks in advance.

Paul

[MSF]

@paulchi_1845592  In order to be absolutely certain, you would need to web chat with smarty Support team so that they can check the account.

My interpretation is that he has 10.18Gb left on his monthly Smarty plan - can you not check that from the Account dashboard? - but at the same time has almost used his 12Gb Roaming allowance.

You don't say what plan he has and so it's a bit difficult to be certain.

[paulchi_1845592]

Hi, thanks. He has 188gb left on his 200gb plan.

[MSF]

@paulchi_1845592 So, he has used 12Gb, but had he used some of it in the days before he left on the trip?

All very unclear - all the more reason for a web chat to check I think.