Network Issues, Hastings old town

[True]

Has anyone else experienced network issues in Hastings old town. I lose service for few minutes at the time maybe 10-15 times a day. I just get either ‘no service’ in the top bar of the phone or ‘three dots’ depending off the phone model, I have multiple sims in the family. 
This morning (08/06/2025) the service was gone for about 30 minutes. 

[True]

Just had a few more occurrences where I lost the signal. 

It looks almost like automatic 'Network Selection' is not function properly.

I get connected to another providers (different PLMN) network by mistake. 

For example 

I should connect to PLMN 23420 (Three), PCI 301, but instead I have connected so far today to

PLMN 23410 (O2), PCI 301 and PLMN 23430 (EE), PCI 301, Obviously neither of those network selections will work for me.

I have another occurrence, where I should have connected to PLMN 23420 (Three), PCI 79 and I connected to  PLMN 23410 (O2), PCI 79.

True

[JodieC]

Hi @True 

Thank you for reaching out to the SMARTY community forum! I hope you're doing well.

I am sorry to hear about the recent change in your service connection. Please refer to our network status checker to keep up to date with any outages in your area:

Network status checker | SMARTY

I hope this helps!

- Jodie

[True]

Afternoon,

I have tried that already, and the checker shows no issues in the area.

I have tracked to see what cell/tower I connect using *3001#12345#*. 

I connect to tower eNB ID6423 MCC/ MNC/ Region 234/20/1507 Bands 1,3,20,28
Ark Castledown Primary Academy, Priory Road, West Hill, St Leonards, Hastings, East Sussex, England, TN34 3QT, United Kingdom.

I have no trouble when I connect to bands 1, 3 and 20 (Cells number 72, 1 and 7).

As soon as I connect to Band 28 (Cell 92), I get kicked into G3 (UMTS) tower. It is an O2 tower cell ID 40187253, PCI 79. I can't seem to find a lot of info about the tower. Obviously when I am connected to that tower I will not have service what so ever. Eventually I will get connected back to band 28 really shortly, and then back to my normal band 3. 

I have passed all the info to be attached to my ticket via the chat, but it is quite painful to try to get the message across.

True