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Created family group added family then closed account

OliverBu_769463
SMARTY Pioneer
SMARTY Pioneer

‎23-03-2025 11:23 AM - last edited on ‎24-03-2025 11:35 AM by SMARTY Moderator SMARTY Moderator

After being with Smarty for many years, I saw a great opportunity to take advantage of setting up a family group and added my two lads.

I have closed my account now and cannot manage my two lads accounts.

I need help as I want to upgrade their accounts as they need more data but cannot login to my account to manage them and cannot locate the login details for their accounts 😞

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1 REPLY 1

MSF
SMARTY Guru
SMARTY Guru

‎23-03-2025 13:27 PM

@OliverBu_769463  If you were the group owner and closed the4 relevant account, the members may not have access to their accounts, particularly if they are youngsters.

https://help.smarty.co.uk/en/collections/2645150-managing-your-group is the relevant place to read up on this. However, I suspect that you will need to contact Smarty Support via web chat to sort this one for you now.

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