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Group billing

Elizabe_2648433
SMARTY Rookie
SMARTY Rookie

Who pays for billing of group? Info on this ambiguous at best. Finally got person/AI? on chat to confirm that on joining a group each individual member's original payment method becomes redundant and payment comes from the group owner's chosen payment method, ie the group leader pays for everyone in the group. Is this what other users have found to be true?

1 REPLY 1

JJP2RidesAgain
SMARTY Teamster
SMARTY Teamster

From :

https://smarty.co.uk/group-plans?gclsrc=aw.ds&gad_source=1&gbraid=0AAAAAD8otYvpeQi-VwDtMdaRgDvTkw3bS... 

 

How does it work?

Start a Group from your dashboard and become the group owner by adding a member. A Group can be just 2 plans up to a total of 8, and as soon as there are 2 plans in the Group you start saving. Any SMARTY customer who is at least 18 years old can start a Group.

Group owners can

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    Make all of the Group’s payments and manage all payment details

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    See every member’s plan, usage, and call history starting from the day they join the Group

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    Edit every member’s plan and purchase add-ons to their plan

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    Remove any member from the Group and/or cancel the service for any member

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    Add friends and family members to the group, up to a total of 8, including the group owner

Group members can

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    See their own plan, usage, and call history

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    Edit their own personal details

Things to bear in mind

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    Each Group can only have one owner and role cannot be transferred to another person.

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    Group members won’t have access to any other group member’s account, unless they’re the group owner.

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    Group members won’t have access to any payment related actions, such as buying add-ons or changing plans.

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    Group members with an existing offer will start receiving the group discount once their offer expires. Group members with an existing offer that doesn’t expire will keep their offer and the group discount won’t be applied.