Reinstating my daughter to my group account

[Nicholas_433105]

My daughter's account is still showing on the dashboard on my group account, but as closed which is correct as she left when she got a new phone with data package. I now want to reinstate her to the group, but do I 'Add an existing Smarty account' or 'Add a new SIM'?

[JodieC]

Hi @Nicholas_433105 

Thank you for reaching out to our SMARTY community forum!

If your daughter cancelled her plan and left SMARTY, she would need to create a new account. An account cannot be reinstated once it has been terminated.

Once your daughter has created a new account, you can send the invite link to help them join your group plan. 

I hope this helps!

- Jodie