โ08-05-2025 09:07 AM
My daughter's account is still showing on the dashboard on my group account, but as closed which is correct as she left when she got a new phone with data package. I now want to reinstate her to the group, but do I 'Add an existing Smarty account' or 'Add a new SIM'?
โ11-05-2025 13:31 PM
Thank you for reaching out to our SMARTY community forum!
If your daughter cancelled her plan and left SMARTY, she would need to create a new account. An account cannot be reinstated once it has been terminated.
Once your daughter has created a new account, you can send the invite link to help them join your group plan.
I hope this helps!
- Jodie