Chats & Hacks

Resolved! Help need group information

Hi I would like to have my son join smarty he has a chip but from a different provider I would like for him to switch to smarty using his same number or do I still need to buy him a separate chip thanks

Group plan set parental control for non owner member

Hello there i have a group plan where I, as the owner, can set the parental control for the owner phone. However, I have another phone in the group and cannot seem to see settings to set up the parental control for that phone. Can anyone help and ad...

Appalling experience with Smarty

I have a group plan, been paying my lads SIM for months, he has never once received mobile data. Only today did my daughters SIM register. Again no mobile data despite being paid. That's four Sims being paid for with only two working, and another...

Group plan activation

Trying to start a group plan with my bonus sim. It's just not happening, keep being told new sim will be sent in post. Please help, getting so frustrated. Thanks.

Resolved! Transfer number to group plan

How do I transfer my old number to a group plan? In the help page below, it shows one can select a group member to submit PAC for. But in my account setting as group owner, there is no such selection available. https://help.smarty.co.uk/en/articles/1...

Group discount not applied

My family have two plans at £10 per month each I’m still not receiving the group discount plan of 10% I seem to be getting nowhere with contacting smarty to get this resolved any help out there tim

Resolved! Group %10 Discount.

So I've been with Smarty a month now, I have a group set up with mine & my daughter's SIM card When registering it was advertised that you get %10 off while in a group. I received my bill on the 22nd & was billed two £10s instead of £9? Is there so...

groups

I have ordered a sim which i will activate on 9th March, can i set up a group (getting a sim for my wife) before i activate?

Providing a PAC for a member of a group plan

This isn't possible on the website and many hours of chat 'help' have left me understanding why Smarty is so cheap. I'm sure the person does as good a job as possible in the circumstances - I suspect they're just having to deal with far too many peop...

changing number on group plan

Following the help sheet for group owner to change on of the groups numbers as below. If you're a Group Owner, you'll need to log in to your dashboard, and select: Menu > Account settings > Your number. It does not display like the help text and I ...

Can group data be shared?

Hi I was wondering if group data can be shared. I know we can purchase data add-ons (I have in the past), but wondered if there was an option to share the data.

Resolved! More than 1 sum card

Can you have more than 1 simcard registered to your smarty account so could I have 1 then could I get my kids one n control it all off my one account?

Resolved! double data

I am considering moving my wife onto my plan and creating a group, she is not with smarty at present, can i get the double data offer as it shows for new usrs only?

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