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Brooker88
SMARTY Maverick
Joined 24-03-2023
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Group %10 Discount.
So I've been with Smarty a month now, I have a group set up with mine & my daughter's SIM card When registering it was advertised that you get %10 off while in a group. I received my bill on the 22nd & was billed two £10s instead of £9? Is there something I have to do to apply the %10 discount? I plan on adding more Sims to my group but I can get cheaper family deals from BT/EE if discount is not being applied. Thanks, Andrew.Solved4.6KViews0likes5CommentsRe: Loss of connection during phone calls
Chalkychap wrote: If it's just started today, and only affects calls to O2 and Vodafone, it could be a network routing issue Brooker88. Have you reported your issue to the support team using web chat at https://smarty.co.uk/contact/? The team work from 8am - 8pm daily, and can take a look at your SMARTY account. No I haven't. I will contact them. Thanks3.9KViews1like0CommentsRe: [Network Issue] Service Update - Resolved
So I've figured something out. If I ring a Vodafone number this occurs. If I ring Giffgaff/O2 number this occurs. If I ring my daughter's number first (Smarty) it rings, then after I hang up I can call Vodafone & Giffgaff numbers. I can receive/send texts without issues. I've also noticed when I'm on a phonecall with my partner or mother (Vodafone/O2) It will randomly hangup. Haven't tested if this happens when I call a Smarty number36KViews1like0CommentsRe: [Network Issue] Service Update - Resolved
So I've noticed every now & then I can't receive calls, or make them. There is no dial tone & after a few mins it just cuts off. I've tried pinpointing the issue & I'm left clueless. The only solution to fix the issue is to restart my phone. I've tried turning data on & off. Using the sim 2 tray. Toggling mobile data on/off. Turning WiFi calling on/off. Trying different apn, nothing works. Mobile data always active. Literally at a loss. This doesn't happen40KViews4likes25Comments