Transfer number to group plan

[yuen]

How do I transfer my old number to a group plan?

In the help page below, it shows one can select a group member to submit PAC for. But in my account setting as group owner, there is no such selection available.

https://help.smarty.co.uk/en/articles/1062823-transferring-my-number#3-enter-your-pac-to-start-your-...

Thanks!

[Rebekah_150 · Accepted solution]

Hey yuen, if you aren't being given the option when you got to Menu > Account settings > Your number. Please get in touch with our chat team and we can help make the switch for you https://smarty.co.uk/contact and one of our advisors will be more than happy to help. Available daily from 8am – 8pm

[GaryCle_1992248]

Hi I have two numbers on an old account that I wish to put on my new account but your advise says that’s impossible as he could not transfer old numbers to new accounts. 

[MSF]

I think that the person who has the number would need to personally log into their account before they can submit the PAC code. In other words, I don't think that the Group leader can do it for them.