Forum Discussion
Unable to send/receive calls/texts
Hi Ive been using SMARTY for a couple of months now and all was good until I had data problems. Looked on here and it gave me a step-by-step guide to changing my APN. Ever since that Ive been unable to make or receive calls or send, receive texts not through Wi-Fi? The APN setting was changed from SMARTY to 3??
AmandaR_4199376 It varies by device, but for Android it would be under General Management > Reset > Reset Mobile Network Settings, and for iOS it is in General > Transfer or Reset iPhone > Reset > Reset Network Settings.
You can also search for the option if your Settings app has a search bar.
7 Replies
AmandaR_4199376 You can try resetting your network settings.
How do I do that?
AmandaR_4199376 It varies by device, but for Android it would be under General Management > Reset > Reset Mobile Network Settings, and for iOS it is in General > Transfer or Reset iPhone > Reset > Reset Network Settings.
You can also search for the option if your Settings app has a search bar.
AmandaR_4199376 You don't mention what data problems you had. Could it have been a Network issue?
The APN should be set to mob.asm.net in your Settings and left at that.
Looks like it is a network problem how do I rectify it? It's set as mob.asm.net with a 3 above it - sorry I'm not very technical.
AmandaR_4199376 If the Network Status checker shows a local issue, there's not much you can do except wait until it is fixed.
