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Wilma
SMARTY Maverick
Joined 01-03-2023
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Auto-Renewal Failure
Hi there My SMARTY plan has been on auto-renewal since I opened my account and has renewed every month accordingly, for well over a year. Today it failed to renew. I have tried twice to renew it manually this morning and each time I get an on-screen 'success' message, but never a confirmation email and the Dashboard continues to say my plan needs renewing. I bank with Barclays, there are funds available in the account and the payment card has not expired. My partner's account, which was originally set up a the same time & was also set to auto-renew today, has renewed just fine, but he banks elsewhere. It feels like there maybe a problem between SMARTY & Barclays this morning?13KViews3likes14CommentsRe: Auto-Renewal Failure
Hi Chalkychap, yes I was using a SMARTY plan in Feb 2022 and last year it auto-renewed okay on the 2nd or 3rd of March without a problem. However, that's not to say a more recent software release couldn't have introduced a 'bug' such as this, which has just sat there silently until the conditions arise (e.g. a 28-day month) for code to fail. Something definitely went awry early on Wednesday morning, as not only did payment initially not go through, but I have since had to reset my account back to Auto-Renew.13KViews0likes1CommentRe: Auto-Renewal Failure
Thank you MSF and Chalkychap for your replies & suggestions. The phone was still working the entire time - I think I read somewhere (in FAQs?) there is a 12-hour grace period... Payment was attempted using a stored payment card via my account, on a laptop, for all 3 attempts (not Contactless Mobile). The plan did renew eventually at the 3rd time of asking and a renewal/payment email confirmation was received this time. SMARTY may have had a 'date issue' of some sort. My plan generally auto-renews on either 30th or 31st of the month, but obviously they were was no 30th or 31st last month. After the 3rd attempt at a manual renewal today was successful, my Dashboard originally said renewal was due again tomorrow, but it is now says renewal is due 1st April. I will check Auto-Renew has been set to on & see what happens next month, but all good for now. 👍13KViews2likes4Comments